The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

Showing 79 reviews with 1 star · Clear filters

Goose N.
Dec 7, 2024
Avoid!
Awful company. Ordered book 21st November, and it is currently still sat in a warehouse in China. Customer services told me they had received more orders than they anticipated. When I asked for a refund they stopped responding. I have completed a chargeback with my bank. Avoid this company, they are just a drop shipping company who hold no stock themselves and rely on a 3rd party in China.
Response from The Heirloom BooksDec 10, 2024
Hi there! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Catherine S.
Nov 24, 2024
Very scammy
I ordered 2 books for father's day and a month later the shipping still said waiting for pickup. I ended up googling it and finding reviews on reddit from people who were still waiting 2 months after they'd ordered. A couple of people had received books, and they were awful quality like the ones from temu. I asked for a refund and they offered 20% for the delay. I responded with photos from reddit and managed to get a full refund a couple of weeks later.
Response from The Heirloom BooksNov 25, 2024
Hi Catherine, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Gail L.
Nov 8, 2024
VERY DISAPPOINTING
VERY DISAPPOINTING! I have just received 2 books (2 dads instead of 1 mom & 1 dad...looks to be my mistake but I don't know how) which are not what I had imagined and due to a change in circumstances are no longer needed anyway. This is more like a notebook and the quality wasn’t as good as expected either. I emailed and asked about returns and got a quick reply, but the returns address is in China and there was not post/area code provided. On doing an google search the address doesn't appear to exist and can't find a link to the address and Heirloom Books. Currently awaiting on a reply to check if there is an alternative address as the cost of the return is pricey. VERY UNHAPPY!!
Response from The Heirloom BooksNov 11, 2024
Hi Gail Love! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Mr D.
Oct 14, 2024
Complete rip off
Complete rip off. What arrived was more like a pamphlet rather than a book - cheap and tacky and not something to be proud to leave my kids. The book on the publicity shows a high quality book around 3/4’ thick and the book they sent was around 3/4cm like a pamphlet. Very disappointing.
Response from The Heirloom BooksOct 22, 2024
Hi Mr Double! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Rebecca B.
Sep 25, 2024
Complete scam
Complete scam. Ordered 2 books several weeks ago and nothing has arrived. Tracking provided through website looks fake as there are about 20 updates on there but no order received. Now trying to get my money back
Response from The Heirloom BooksOct 22, 2024
Hi Rebecca! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Alexander W.
Sep 20, 2024
"I had a terrible experience with this…
"I had a terrible experience with this company. I placed an order, and they never sent the product. After waiting for weeks with no updates, I tried to contact their customer service, but got no response. It feels like a scam. They took my money and I received nothing in return. Avoid buying from this company at all costs!
Response from The Heirloom BooksOct 22, 2024
Hi Alexander! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Jackie E.
Sep 5, 2024
SCAM COMPANY
This company is a scam!! I ordered a book for Father’s Day and it still hasn’t arrived!! I should have checked the reviews first on shop because they have all 1 star ratings as it’s cheap muck straight from China!! AVOID This company!! I’ve emailed them for a refund and they haven’t replied, so now I am going to contact my bank to issue them with a chargeback!!!!
Response from The Heirloom BooksOct 22, 2024
Hi Jackie! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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