TheedgefitnessclubsReviews of theedgefitnessclubs.com

Several days ago I called about my account charge and was told someone would call me back. They never did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. I call the club and a dude tells me he would be happy to send me my contract. But he ultimately put me on hold for several minutes until a rude man answered. New guy scoffed and made me explain the entire situation AGAIN. He begrudgingly agrees to send me the contract. When I asked when I will receive the email he says “I don’t know. I hope right away but you never know. Ciao.” It’s a loop of corporate saying call your gym for agreement and gym refusing to give it to you. After getting zero help from crystal lake I got an email from corporate saying “Your account has been set to cancel with nothing further due. You will have club access until 5/14/2026. I apologize but we are unable to waive any scheduled payments.” Well guess what as of 4/28/26 I have a NEW $64 charge. Per email “We have received your email. Upon review, the $64.99 charge consists of a late fee dated 02/22/2026 and your monthly due of $34.99 from 04/15/2026.” I had canceled my credit card and was in the process of moving my subscriptions to new card. This company is a scam and I am hopeful to be a part of a massive lawsuit one of these days. You can’t get away with such predatory behavior forever. Karma will eventually catch up.

In my experience, this company has very poor customer service and management. They should consider replacing their entire corporate team and customer service staff. Additionally, the kids’ manager, Bella, my child was not treated fairly by her.

We joined The Edge Fitness in Shelton, CT on May 28th and signed up for 8 training sessions. We canceled any further lessons 3 weeks later but the manager, Tyler, held our cancellation for two additional billing cycles and post-dated it! We have paid for 12 sessions that we don't want and didn't use. They refuse to credit our card OR EVEN SPEAK TO US! We made a complaint the CT Department of Consumer Protection and will then sue them in Small Claims Court.

I signed up for a membership at Edge Fitness (Stratford, CT) in April 2025. At the time of signup, I was not told it was a fixed 12-month contract — I was led to believe I could cancel at any time. When I attempted to cancel a few months later, I was denied and told I could only cancel for medical or relocation reasons. This was never disclosed to me during signup, nor was I shown the full contract in advance. When I raised this issue, I was met with boilerplate responses and no resolution. I’ve now had to file a formal complaint with the Connecticut Department of Consumer Protection and dispute the charges with my bank. This experience has been incredibly frustrating and deceptive. Be warned: ask for the full contract in writing before signing and know that cancellation is extremely difficult — even if the terms weren’t clearly presented to you.