The Dress CellarReviews of thedresscellar.com

Response from The Dress CellarSep 8, 2026

Hi Jimmie, We’re sorry to hear that you feel this way. Our customer service team has been in contact with you and has offered multiple alternative solutions in an effort to resolve the situation for you. Unfortunately, you have chosen not to accept the solutions we have offered. We remain willing to work with you and hope we can still reach a resolution that you are satisfied with.

Response from The Dress CellarSep 5, 2026

Hi Marjorie, We’re sorry that your experience has left you disappointed. We acknowledge that you received an incorrect item, and we sincerely apologize for this mistake. To resolve the issue, we have offered to send you the correct item completely free of charge. You are also not required to return the item you received, so there would be no return shipping cost to you whatsoever. We have tried to offer different solutions throughout our communication with you, but unfortunately the resolutions we have proposed have repeatedly been declined. At this point, it is difficult for us to understand how we can make this right for you when our offer to correct the original mistake at our expense is also not acceptable to you. We understand that you would personally prefer a refund. However, we feel it is important to clarify that our current offer allows you to keep the item already received while we send the correct product completely free of charge. That offer remains available should you wish to accept it. Emily Carter The Dress Cellar Customer Service: [email protected] Website: thedresscellar.com Style for every story.