TheblackluxeReviews of theblackluxe.com

Response from TheblackluxeOct 21, 2025

Hi SHAWN TOLLIVER I’m really sorry to hear about your experience with the cap. I’ve already reached out to you by email to offer support and make things right. The issue with caps getting flattened during shipping is something I’m working to improve — I’ve looked into shipping them in boxes, but the carrier cost is still extremely high. Most caps usually regain their shape after a few wears, but if yours didn’t, please check your email — I’m ready to help and find the best solution for you. Thank you for supporting a small Black-owned brand and for giving me the chance to improve. — Thomas, TheBlackLuxe

Response from TheblackluxeOct 16, 2025

Hi Joshua, I’m really sorry to hear that your item didn’t look like the pictures. I’ve already reached out to you directly at [email protected] to help resolve this, but I haven’t received a reply yet. Please check your inbox or spam folder — once you send me a photo of what you received, I’ll review it right away and take full responsibility if the product isn’t as shown. — I’m always here to help. — Thomas, TheBlackLuxe

Response from TheblackluxeOct 14, 2025

Hi Jennifer, I’m truly sorry for your disappointing experience — that’s never what I want for any of my customers. As we discussed over email, I’ve already processed replacements for both items, and they’re currently in transit. I’ll update you as soon as they’re out for delivery so you don’t miss the package. Thank you for your patience and for giving me the chance to make this right. — Thomas, TheBlackLuxe

Response from TheblackluxeOct 8, 2025

Hi Michael, I’m truly sorry to hear that the fit wasn’t right — that’s never the experience I want anyone to have. I actually sent you an email at [email protected] regarding the sizing issue and I’m more than happy to help make this right for you (including a free size exchange). Could you please check your inbox and get back to me? I’ll take care of it as soon as I hear from you. – Thomas, TheBlackLuxe

Response from TheblackluxeSep 13, 2025

Hi Pernell, I’m sorry to hear this. I’ve already reached out to you by email and am still waiting for your response so I can assist further. Please check your inbox (and spam folder just in case) and get back to me—I’m ready to help and will make sure you’re taken care of. Warm regards, Thomas TheBlackLuxe

Response from TheblackluxeJul 23, 2025

Hi Cynthia Henderson, I'm truly sorry to hear about your experience — I completely understand how frustrating that can be. I just received your exchange request on July 21, 2025, and I immediately sent the exchange instructions to your email. As of now, I haven’t seen a reply yet, but I’m still here and ready to help. I’m always happy to offer free size or item exchanges, and I’ll make sure you get the correct jersey and cap. Thanks again for your support — looking forward to resolving this for you! – Thomas, TheBlackLuxe

Response from TheblackluxeJul 14, 2025

I’m truly sorry to hear you’re unhappy with your experience — that was never my intention. I’ve tried reaching out but haven’t received a response yet. After reviewing our system, I found only one order placed under your name, which included 3 shirts and 3 free hats — and according to tracking, that package has been delivered. If there’s any missing item or confusion with a second order, please contact us directly so we can fix this. I’m here to make things right, and I’d never want you to feel disappointed or ignored. Thank you for giving us a chance, Thomas TheBlackLuxe Email: [email protected]

Response from TheblackluxeJun 12, 2025

I'm truly sorry about the mix-up with your order. The replacement has already been shipped and is on its way to you — please check your email for the tracking details. Thank you so much for your patience and understanding. If there's anything else I can help with, feel free to reach out!