Thom M.
Refund policy is at the discretion of…
Refund policy is at the discretion of the owner, Thomas. I retuned a brand new, never worn product within the specified time frame and am STILL in discussion to receive a full refund, 24 days AFTER they had their brand new product back in their possession! I'm being told that they can't resell this product, and they want to assess me "These non-refundable costs that include: - Original production and packaging costs - *Restocking and inspection - Payment processing fees charged by the payment gateway He says, "Unfortunately, these fees are already paid on our end and cannot be recovered, which is why they are deducted from the refund amount." (* I thought it couldnt be resold, why is there a "restocking fee"?!!!) I've been conversing with the Owner,Thomas, for over 3 weeks on FB messenger. (He says he never received my emails, even though I sent him screenshots of tumes and dates of emails I sent). I sluthed and found his FB page accepts messenger DMs. He keeps stalling, and tries to convince me to exchange and "upgrade" from an "older, lightweight" product to a newer, heavier-weight item. The Quality of the material is NOT worth the price $74.98 he is charging. So why would I pay MORE for a, yet again, inferior product? STILL waiting for my full refund!