Bluezoomc
Was Scammed
I had ordered 5 premium alts and not only a week after of registering them to the server i play on, the link to the alts says "page expired" attempted to contact staff to fix it and they took a week to reply. Still no fix and havent been able to use the 5 alts i paid for in over a week. I was scammed, there was no say that it was only for a limited amount of time. It said permanent premium alt. Staff asked for a order number when i never got an order number in the email, only a link to the page of the details of my alts, which expired. I dont want new alts i want the same alts i was using and paid for that had the data of them saved to servers i was playing on with progress. Reply back to the altening: as stated I did not get a order number with my purchase on the confirmation email nor the email with my link. I was not sent a order number. Which has been the issue this whole time and why staff closed my ticket without helping me last time. Also, no I was not instructed to save my information off the site, in both emails I got, none of those say I need to save my Alts information on the side. I’ve reviewed and checked them both.
Response from TheAlteningMar 31, 2021
Hi, Older order pages are expired when not in use so that we can save space on our server for new orders. This process hapens after your order is over a month old. All you had to do was provide us the link to the page or the order number, we have no possible way to know which order yours is without an order id. Additionally, we did not take a week to reply. All tickets are answered within 2 days. You were also instructed to save your alts off-site after the purchase.


