Alexa TravelReviews of thealexatravel.com

2.339 reviews
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Alexa Travel

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About Alexa Travel

Alexa Travel is listed under Travel Agencies.

Alexa Travel (thealexatravel.com) has 39 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.

Also known as: thealexatravel.com
Website: thealexatravel.com
Category: Travel Agencies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

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Alexa Travel Reviews | Read Customer Reviews of thealexatravel.com

Alexa TravelReviews of thealexatravel.com

2.339 reviews
Travel Agencies

Write a review

Website

Alexa Travel

Write a review

Alexa Travel reviews

Showing 26 reviews with 1 star · Clear filters

Andrew
Oct 11, 2024
SCAMMERS!!!!!
SCAMMERS!!!!! The 5* ratings are probably them placing the ratings. READ the 1* ratings becasuse this Company is a SCAMMER along with Times Travel. One in the same. I thankfully noticed the merchant being different than BA at point of sale. Checked the companies and saw the SCAM WARNINGS. Cancelled my Bank Cards!! DO NOT GO NEAR THEM.....
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Convenor JOHN Y.
Oct 8, 2024
Purchased flight tickets not delivered
Purchased flight tickets, paid full amount. Forced us to sign a consent that no legal obligations after the sale. Failed to deliver the air tickets, now I cannot go bury my nephew, I have to struggle to vent for funds to travel for my relatives funeral. A Bogus company indeed. This Alexa Travel Company is based in the UK, London area. They later refunded all our money after we came back and chased them up from relevant organisations which help the stranded community. So thanks very much.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Fiat O.
Sep 25, 2024
Scammers scammers
Scammers scammers! Avoid Avoid! If I could would give 0 stars. I was scammed out of £375 pound. I thought I was talking to someone from Qatar Airlines, my call had been transfered to a guy supposedly called John, he led me to believe I was still talking to a Qatar Airlines representative, at no point did he let me know I was actually talking to someone from a Third Party travel agency. I was coerced by this person to pay £375 (originally he asked for £450) I was told whilst making a transaction for my original flight the price had increased and If I didn’t want to lose the flight I needed to pay more money. At this point I didn’t realise my bank had refused the full payment for flight £1811 thank god they did. John continued to coerce and bully me into paying the extra money. Against my better judgement I paid the £375, I was so scared I’d lose all the flight money. After they received my money John requested I pay full amount for a flight they had on hold for me when I received money back in my bank. I didn’t feel comfortable about the situation so I read reviews on Alexa Travel and realised I was just one of many who’d experienced similar scam issues with this company. It was only after I confronted John and raised a dispute about the £375 supposed holding fee and flight price that they owned up to being a third party company. They refused to refund my money claiming no wrong doing. I’ve contacted Watchdog requesting a full investigation into this company. I have also contacted my bank regarding fraud. Think carefully before having anything to do with this company, I have nothing to gain by writing a false review, so please take heed and believe the reviews you are reading about this company being scammers. Ask yourself one question if so many people have claimed to have been scammed why am I even contemplating booking flights with them, am I prepared to take the risk of losing thousands of pounds. The few positive reviews do not detract from all those people who are telling you it’s a scam! Use your intuition, don’t risk losing your hard earned money with these fraudsters.They will take your money and leave you high and dry. Can I make it quite clear that this review is in reference to Alexa Travel in the U.K. In no way is this review linked to any company under the same name or similar outside of the U.K. I hope this added comment provides clarity it is a company based in the U.K. and is a true genuine review based on my experience with the company.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
MR N.
Aug 22, 2024
Alexa Scammers
Scammers, Scammers Scammers, don't be lured in with the false reviews for these scammers. They took £600.00 deposit for a flight that didn't exist, they gave me a false booking reference number for British Airways and Qatar Airways, when I asked Alexa travel for the correct reference number they would not supply me with this information Because it didn't exist. The fraud team who are now investigating these scammers told me that any reputable travel company would never use WhatsApp which these scammers use all the time! BE WARNED, THEY SAY THEY WORK OUT OF AN OFFICE IN LONDON WHILST THEY ARE WORKING FROM INDIA! ANY GOOD REVIEWS ARE ALSO FALSE.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Mark
Aug 19, 2024
This is Mark you've got my partners…
This is Mark you've got my partners details and it's been over three weeks now you've took over 2,000 pounds and you still a hesitant to give back our money because you've cancelled the holiday I don't trust what anyone says in Alexa travel you focus off and there's there's no management there all your good at is taking people's money and you still haven't gave us our refund and now the summer holidays are over for my child you've ruined her holidays because she hasn't been able to go away on holiday for one week and we will saving that money for free to four years and you ripped us off and we can't afford to go to get another 2,000 so we can't go on holiday we can't take our little girl Sy I am so mad with Alexa travel and I really hope this helps to take Alexa travel out of business no one should go with you
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Joanne
Aug 11, 2024
My flights to Australia
I rang this company up to discuss my flights to Australia later this year and was told that because mine and my husbands middle names were not on the booking, they would have to amend them for us and it would cost over £400 each . Just confirmed with my travel agency that this is absolutely not the case. Disgusted !!!
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Kadhy D.
Jul 9, 2024
Those people working there are all…
Those people working there are all scammers I got scam last year and I’m still waiting on my refund from them, Daniel scam me, I got a called from someone working there to delete my previous review and will get my refund back apparently that’s the policy but I still did not get anything back. I got scammed over £1000 by Daniel please beware of Alexa travel
Report
PJB
Nov 8, 2022
*******DO NOT GO NEAR THIS LOT
*******DO NOT GO NEAR THIS LOT - ABSOLUTE SCAM WHO HAVE FOUND A WAY TO HACK CALLS TO AIRLINES. NEVER MORE IMPORTANT TO BOOK THROUGH LEGITIMATE AGENTS******
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report

About Alexa Travel

Alexa Travel is listed under Travel Agencies.

Alexa Travel (thealexatravel.com) has 39 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.

Also known as: thealexatravel.com
Website: thealexatravel.com
Category: Travel Agencies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Travel Agencies

Write a review

Alexa Travel reviews

Showing 26 reviews with 1 star · Clear filters

Andrew
Oct 11, 2024
SCAMMERS!!!!!
SCAMMERS!!!!! The 5* ratings are probably them placing the ratings. READ the 1* ratings becasuse this Company is a SCAMMER along with Times Travel. One in the same. I thankfully noticed the merchant being different than BA at point of sale. Checked the companies and saw the SCAM WARNINGS. Cancelled my Bank Cards!! DO NOT GO NEAR THEM.....
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Convenor JOHN Y.
Oct 8, 2024
Purchased flight tickets not delivered
Purchased flight tickets, paid full amount. Forced us to sign a consent that no legal obligations after the sale. Failed to deliver the air tickets, now I cannot go bury my nephew, I have to struggle to vent for funds to travel for my relatives funeral. A Bogus company indeed. This Alexa Travel Company is based in the UK, London area. They later refunded all our money after we came back and chased them up from relevant organisations which help the stranded community. So thanks very much.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Fiat O.
Sep 25, 2024
Scammers scammers
Scammers scammers! Avoid Avoid! If I could would give 0 stars. I was scammed out of £375 pound. I thought I was talking to someone from Qatar Airlines, my call had been transfered to a guy supposedly called John, he led me to believe I was still talking to a Qatar Airlines representative, at no point did he let me know I was actually talking to someone from a Third Party travel agency. I was coerced by this person to pay £375 (originally he asked for £450) I was told whilst making a transaction for my original flight the price had increased and If I didn’t want to lose the flight I needed to pay more money. At this point I didn’t realise my bank had refused the full payment for flight £1811 thank god they did. John continued to coerce and bully me into paying the extra money. Against my better judgement I paid the £375, I was so scared I’d lose all the flight money. After they received my money John requested I pay full amount for a flight they had on hold for me when I received money back in my bank. I didn’t feel comfortable about the situation so I read reviews on Alexa Travel and realised I was just one of many who’d experienced similar scam issues with this company. It was only after I confronted John and raised a dispute about the £375 supposed holding fee and flight price that they owned up to being a third party company. They refused to refund my money claiming no wrong doing. I’ve contacted Watchdog requesting a full investigation into this company. I have also contacted my bank regarding fraud. Think carefully before having anything to do with this company, I have nothing to gain by writing a false review, so please take heed and believe the reviews you are reading about this company being scammers. Ask yourself one question if so many people have claimed to have been scammed why am I even contemplating booking flights with them, am I prepared to take the risk of losing thousands of pounds. The few positive reviews do not detract from all those people who are telling you it’s a scam! Use your intuition, don’t risk losing your hard earned money with these fraudsters.They will take your money and leave you high and dry. Can I make it quite clear that this review is in reference to Alexa Travel in the U.K. In no way is this review linked to any company under the same name or similar outside of the U.K. I hope this added comment provides clarity it is a company based in the U.K. and is a true genuine review based on my experience with the company.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
MR N.
Aug 22, 2024
Alexa Scammers
Scammers, Scammers Scammers, don't be lured in with the false reviews for these scammers. They took £600.00 deposit for a flight that didn't exist, they gave me a false booking reference number for British Airways and Qatar Airways, when I asked Alexa travel for the correct reference number they would not supply me with this information Because it didn't exist. The fraud team who are now investigating these scammers told me that any reputable travel company would never use WhatsApp which these scammers use all the time! BE WARNED, THEY SAY THEY WORK OUT OF AN OFFICE IN LONDON WHILST THEY ARE WORKING FROM INDIA! ANY GOOD REVIEWS ARE ALSO FALSE.
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Mark
Aug 19, 2024
This is Mark you've got my partners…
This is Mark you've got my partners details and it's been over three weeks now you've took over 2,000 pounds and you still a hesitant to give back our money because you've cancelled the holiday I don't trust what anyone says in Alexa travel you focus off and there's there's no management there all your good at is taking people's money and you still haven't gave us our refund and now the summer holidays are over for my child you've ruined her holidays because she hasn't been able to go away on holiday for one week and we will saving that money for free to four years and you ripped us off and we can't afford to go to get another 2,000 so we can't go on holiday we can't take our little girl Sy I am so mad with Alexa travel and I really hope this helps to take Alexa travel out of business no one should go with you
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Joanne
Aug 11, 2024
My flights to Australia
I rang this company up to discuss my flights to Australia later this year and was told that because mine and my husbands middle names were not on the booking, they would have to amend them for us and it would cost over £400 each . Just confirmed with my travel agency that this is absolutely not the case. Disgusted !!!
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report
Kadhy D.
Jul 9, 2024
Those people working there are all…
Those people working there are all scammers I got scam last year and I’m still waiting on my refund from them, Daniel scam me, I got a called from someone working there to delete my previous review and will get my refund back apparently that’s the policy but I still did not get anything back. I got scammed over £1000 by Daniel please beware of Alexa travel
Report
PJB
Nov 8, 2022
*******DO NOT GO NEAR THIS LOT
*******DO NOT GO NEAR THIS LOT - ABSOLUTE SCAM WHO HAVE FOUND A WAY TO HACK CALLS TO AIRLINES. NEVER MORE IMPORTANT TO BOOK THROUGH LEGITIMATE AGENTS******
Response from Alexa TravelApr 24, 2025
Dear Reviewer, I would like to clarify an important matter regarding the reviews being posted on this profile. Alexa Travel LLC, based in Naples, Florida, USA, officially ceased operations in December 2019. Our business was solely focused on air ticketing services from the USA to India, and we never operated in or catered to customers in Europe. I am surprised to see recent reviews, many of which appear to be from individuals in Europe. I believe there may be confusion due to a similarity in company names. Please double-check the company’s name and address before leaving a review, as it’s likely these complaints are related to a different business entirely. If you believe our company was involved in any issue, I kindly request you to provide specific proof or documentation here on this platform. Otherwise, I respectfully ask that you refrain from posting inaccurate or unrelated reviews on our profile. Thank you for your understanding.
Report

Alexa TravelReviews of thealexatravel.com

About Alexa Travel

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SCAMMERS!!!!!

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This is Mark you've got my partners…

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*******DO NOT GO NEAR THIS LOT

About Alexa Travel

About these reviews

More in Travel Agencies

VisaHero

Weed Bus LA

Documitra

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Alexa Travel reviews

SCAMMERS!!!!!

Purchased flight tickets not delivered

Scammers scammers

Alexa Scammers

This is Mark you've got my partners…

My flights to Australia

Those people working there are all…

*******DO NOT GO NEAR THIS LOT