NOT PAYING PRICE ADVERTISED. GIVING EXCUSES. NO CALL BACK FOM MANAGER TO SOLVE THE CONCERN> CUSTOMERS SHPOID NEVER BE TREATED LIKE THIS FOR FEW DOLLORS>
CY
Cynthia
Payment discrepancy
I sent 4 boxes of strips expecting payment of $180 as the emailed list I found in your email was $45/box. I received $160.50. I also enlosed a coupon for $9.00 which was enclosed in a previous transaction.
Please provide an explanation for the difference in my expectiion of $189 and the payment of $160.50.
Thank you.
FH
Fatima H.
In previous times
In previous times , I have had my ítems not returned to me. And the company has stayed with my ítems and do not tell me why.
TH
Thomas
They helped immediately to correct my…
They helped immediately to correct my information so I can receive my check. That's a plus. Thank you!
KA
Karen
The check was $10 short
The check was $10 short. I had a card in there that said if I shipped within two weeks, I’ll get an additional $10.
JP
Jill P.
U need more options for receiving the…
U need more options for receiving the payment from u for products like direct deposit to bank account and or ur own typeof debit or 3 rd party card visa or master card I know u hav paypal but i do not use it due to the fact that I dont have any way to get my money from the paypal card I think that it would help and b safer to send unmarked envelope w check separately then the box Also a date it should arrive to watch for it i share mail box w 3 other ppl im getting a separate one w lock soon Maybe a follow up call from u to b sure I have got the money and box Name should b on the box outside to help with the person recipient waiting for it to come Date help alot Id like direct deposit tho Plz faster safe and easy thanks
ER
Erin
Their process is very disjointed
Their process is very disjointed. Their payouts are slightly better, but their process is awful. I would think twice about selling with them again. There are tons of companies buying surplus diabetic supplies, so they need to implement some basic improvements. A lot of other commenters say they are scammers, and I’m inclined to agree. They tried to claim I had damaged packages. That’s not even possible, bc I had pictures to prove it. Make sure you take pictures and confirm the money you are supposed to receive before you mail in your items. Get it in writing!! The customer service lady will tell you that she doesn’t have access to their emails (which is odd, or she’s lying), but she will do her best to get you squared away. Everything was eventually worked out, but I had to spend too much time on the phone with them to get things straight. If you want a streamlined and honest process, you may want to consider another company.
Response from Test Strip BuyersMay 8, 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience it caused.
While we're glad everything was eventually resolved, it's clear that the process did not meet your expectations—or our own standards. Your comments about the disjointed nature of the process, the concerns about communication, and the package dispute are all being taken seriously. We’re currently reviewing our internal systems and support procedures to identify where improvements are needed, especially in communication clarity, claim handling, and customer follow-up.
We understand how important it is to feel confident and informed when working with a company that handles your valuable items. Your suggestion to document and get written confirmation before sending items is absolutely valid, and we’re working to ensure this is clearer and more consistent in our guidance to customers.
As for the comments about our customer service team, we appreciate your patience and are glad to hear that the representative you spoke with tried her best to help. We’ll use this feedback to better empower our team and streamline access to the tools they need to support our customers effectively.
If you’re open to it, we’d appreciate the opportunity to speak with you further to learn more and ensure this kind of experience doesn’t happen again—for you or anyone else.
Thank you again for your honesty. We truly value your business and hope to earn back your trust.
Warm regards,
TestStripBuyers
RW
Roxanne W.
Due to low payment. Not sure it is worth it anymore.
We have sold to this company for a few years. Due to an insurance change. My husband's brand of test strips changed. I was disappointed in our payout. We knew it would be less. Definitely not the less we received. Not sure at this point it is even worth the effort to send them in. I checked the prices of the new test strips before sending them in. The payout didn't match the advertisement on the website.
