Latesa P.
Customer Service via Live Chat w/Alex
I ordered a hair sample a few months back and was awaiting a kit to be sent to me and while waiting I just flat out forgot that I ordered this test. Realizing I never received a kit and now 4 months have passed I started a live chat with an agent worried that I let my purchase expire and if not how am I to send out my hair samples. Well I learned that the hair samples do not come with a kit which made my waiting easy for me to forget. I guess I assumed it was like AncestryDNA, but anyhow Alex was great with assisting me. Alex helped me in a timely manner, pulled up my order, resent my confirmation emails to me, and gave me detailed instructions on how to send out my samples - even apologized for the misunderstanding of kits not being available for hair samples. All in all I am pleased and satisfied with the excellent customer service I was provided and that my purchase did not expire. Now I am looking forward to getting my results.
Response from Test My AllergyDec 19, 2022
Thank you so much Latesa for this amazing review! We're so pleased the 24/7 LiveChat customer Service team were able to run you through the process, and help get to a place where you're comfortable to do the test! We’ve been testing allergies, food intolerances and sensitivities to help you and 250,000+ people live a healthier life since 2016. Like many Latesa, you've chosen to improve your health, reduce symptoms and optimize your diet with our expert help today. The experiences of our valued clients help others on their journey to better health, so thank you!