Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyDec 23, 2024

Hi, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response. Update: Please reach out to our LiveChat team with your order number please and we'll resolve this straight away. The link is https://www.testmyallergy.com/contact-us/. Please click the Livechat button at the bottom left of the page. Kind Regards, Usman Test My Allergy

Response from Test My AllergyDec 18, 2024

Thank you for your review. We’re sorry to hear about your frustrations. Unfortunately, I’m unable to locate your details in our system, so I’ve requested further information from Trustpilot to address your concerns directly. Regarding the process, our digital option does not include a physical kit, as it’s designed for customers to submit their hair sample using simple at-home items, which helps us keep costs down and offer a quicker service. We aim to make this clear during the purchase process, and we sincerely apologise if this wasn’t the case for you. Refunds are handled according to our terms and conditions, and we’d be happy to investigate your situation further once we receive your details. Please rest assured that our goal is to resolve this matter promptly and fairly. Best regards, Usman Test My Allergy

Response from Test My AllergyNov 6, 2024

Hi John, Thank you for your review. I am sorry to hear about the service you have received. As your review is unverified, I have reached out via Trustpilot to request more information about your order and contact details in order to best assist you. Once I have this information, I will ensure that you receive a response right away! Alternatively, our 24/7 LiveChat can be found on our 'contact us' page on our website. Usman Test My Allergy

Response from Test My AllergyOct 8, 2024

Thank you for your feedback, and we’re sorry for any confusion. After redeeming your voucher, you should have received instructions on the next steps. It’s possible something was missed or an email didn’t come through. Unfortunately, we can’t locate your order with the information provided here. Please reach out to our customer service team directly, and we’ll be happy to assist you in getting the process back on track. We apologise for any inconvenience and look forward to resolving this for you. Sincerely, Usman Test My Allergy

Response from Test My AllergyOct 1, 2024

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Test My Allergy

Response from Test My AllergySep 27, 2024

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Test My Allergy

Response from Test My AllergySep 26, 2024

We sincerely apologise for any confusion and frustration caused by the lack of clarity. I have spoken with our lab manager, and it’s important to note that there are varying strengths of antihistamines, such as over-the-counter and prescription-based options. If you could provide us with more information about the specific antihistamines being used, we would be happy to investigate further and provide you with the most accurate advice. Best regards, Usman Test My Allergy

Response from Test My AllergySep 17, 2024

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Test My Allergy