Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyFeb 20, 2023

Hi Sarah, thank you for your review. We are very sorry to hear you're not satisfied with the mailing envelope to return your sample back to our labs. This can be sent with regular mail for approximately $1.00 USD. However, if you have any concerns, we recommend speaking with your local post office who will be able to advise. Dried blood spot cards are not subject to the same restrictions as vial samples. It is not recommended to ship dried blood spot card specimens in plastic, foil bags, or other airtight, leak-proof sealed containers. The lack of air exchange in the inner environment of a sealed container causes heat buildup and moisture accumulation. If you have any further questions, please don't hesitate to reach out to [email protected] Thanks again for the great review! Donna, Customer Service Manager

Response from Test My AllergyFeb 25, 2022

Hi Lora, thank you for your review. We are very sorry to hear you feel the report did not contain much information. Having checked out systems, we can see the last email from yourself was in January which our team responded to - however, this was not related to your test results. We have reached out this morning to try to get you the help you require.

Response from Test My AllergyMay 18, 2021

Thank you for reaching out; we've very sorry you did not like our customer service. We have chosen to offer 24/7 LiveChat rather than phone calls, as this can be carried out in any language and can include screenshots or additional web support. I can see you have also not used our email response service, where we have dedicated agents to help you with any issues. As a UK based business, we ensure we include our lab address in the test facts on every test, on the about us, and through the full customer journey. We also have a Florida address for the postal hub, which saves you money in getting your sample to us. We have no fake reviews; we are very open and honest. Hence, people understand that samples travelling worldwide might not be quick, but with our affordable, accurate testing, people are delighted with our service offered. Please do reach out to the team at [email protected], and we can arrange a brand new test kit, which you can send direct to the UK for a faster turnaround if you want, so we can help you understand your body. We have tried to help you at every possible point and been completely transparent, so please do consider amending/removing this review when you get the chance to allow our hard-working business to help more people understand their health.

Response from Test My AllergyFeb 22, 2021

Thank you for getting in touch with your details Judyta. As confirmed with the Customer Service team on the phone earlier, you asked for your results to be sent to [email protected] however confirmed on the phone that your email is [email protected]. We're glad you've been able to help with this, and we'd really love it if you can remove this review as we did send the results to the email address you requested them to go to. Thank you.