Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyApr 13, 2021

Thank you for reaching out Amy about your third party gift purchase. We are committed to ensuring each and every purchase of a TMI Testing service gets the customer journey we're proud of. Unfortunately, I can see from Wowcher that you, unfortunately, were trying to purchase from the main TMI site, and not from the bespoke wowcher site that they were linking to on the voucher. However, I can also see in your message correspondence with Emily on the dedicated Customer Service team that you have now decided to get a refund. As your father purchased this from Wowcher, he will need to speak directly to them to arrange the refund, as you'll understand we do not handle the refunds for this third party gift site. I can also see you chose not to engage with our 24/7 LiveChat team who are dedicated to helping every customer, even with Wowcher queries. This would have sped up your process, however, we're glad that you have had your case resolved and we wish you the best of luck on your health journey. TMI Testing

Response from Test My AllergyApr 13, 2021

Thanks for reaching out Mr Holland. We're dedicated to offering a high level of customer satisfaction, which is why each of our blood testing kits is sent with full tracking. The first kit was not sent as explained by Emily, your payment was stuck in processing. Until we received payment, we were not able to send the kit. The second kit was then dispatched to you on the 5th March (Tracking information QV464146239GB). On the same day (Friday) you then said 'If it hasn't arrived by tomorrow (Saturday) I'd like to be refunded please.' As this is sent normal post with Royal Mail, it would not have got there the next day, and we're pleased it did arrive on Monday. Unfortunately you replied and said 'The kit finally arrived on Monday afternoon, however, i don't feel confident enough to proceed with the purchase'. As without standard protocol, we did ask for the kit back, so that we can give a full refund, at which point, you reached out via a 1 star review on Trustpilot. We're a very hard working team, however we are bound by the limitations of Royal Mail, as you'll have agreed to in the Terms and Conditions. We thank you, and we're sorry we have not been able to help.

Response from Test My AllergyApr 13, 2021

Thank you for reaching out Su. Sorry to read your review, we take your feedback seriously and are committed to customer satisfaction. We also love your blog ethannevelyn.com so we were sorry we could not leave you satisfied. I have looked into your results and seen that the mistake probably comes from because you ordered under your blog email, however requested the results for Evelyn and Ethan to go to your private email address. I can see on your test form that the email written on the card begins with suchamprasong@ however you requested on Customer Service to have them send to suchanprasong@ (N and not m) which the team amended and sent over to you immediately. We take this feedback seriously and are committed to customer service. I can assure you we are a legitimate company - we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We hope that as we were able to help with this mistake, you will amend this review, as we'd love to discuss with you how we can help you and your family in the future. Thank you, TMI Testing.

Response from Test My AllergyApr 13, 2021

Thanks for reaching out Archie, We're dedicated to offering a high level of customer satisfaction, which is why each of our blood testing kits is sent with full tracking. We're proud of our 24/7 Livechat, which is available for all customers and is a great alternative for those who don't want to be restricted by the hours of the day time based UK only phone number. LiveChat is located on the Contact Us page (https://www.tmitesting.com/contact-page/) and is signified by the large pop-up LiveChat icon in the bottom right-hand corner. Please let us know if there is anything further we can help you with. Kind regards, TMI Testing

Response from Test My AllergyMar 15, 2021

Unfortunately, we have reached out to Rhesa and they have not provided any details in order for us to be able to ascertain if they are a real purchase from Test My Allergy.

Response from Test My AllergyMar 1, 2021

We have reached out to this customer to find their order details, as for GDPR we can only speak to the person who placed the order. As explained on the site, the hair testing is not for allergies and we also do not test children under 3 years old, so we need to contact the reviewer to sort their issues. Update, thank you for adding more information. As requested, we do need you to fill out the Find Reviewer details we have sent so that we can find out who you are, we do not have any orders for Clare McCabe.

Response from Test My AllergyApr 13, 2021

Thank you Kirsty, We wanted to reach out personally to see which blood tests you are comparing the accurate testing with? As you'll see on the pages regarding the ELISA blood testing we offer 'https://www.tmitesting.com/how-allergy-testing-works/' We test for food allergy reactions using an approved in-vitro testing system. Your blood sample is then exposed to a panel of food and non-food items. If a reaction is recorded, you have an allergy, and using IgE blood analysis, this is the most accurate testing available. The allergy test is an immunoassay that determines the levels of antibody reactivity against specific allergens. Our tests are able to determine levels of antibodies against specific allergens. Using a test blotting procedure and a 2-spot blood card, the test is very similar to ELISA offered by market leaders. We can measure a specific antibody response with a client’s sample, and a panel of specific allergens derived from foods or other triggers (such as pollen or epithelium cells). Additionally, to complete the testing and ensure the process is complete, our lab technicians require conjugate, wash solution and substrate. All of our customers and clients’ blood samples are unique, but our testing panels are produced in an identical way, meaning they adhere to forms of quality control and compliance. Your blood samples are in safe hands with TMI Testing. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. If you'd like to speak to the team, we have 24/7 LiveChat available on contact Thank you, TMI Testing.

Response from Test My AllergyFeb 25, 2021

Thank you for reaching out again Louise, as explained, Trustpilot is very limited at providing information that we can help identify clients through their Find Reviewer feature, so the only way we can ascertain and confirm details is through the Reply section. As you have chosen to engage in a platform that is not approved by us, nor under our control, this is not a GDPR breach, but limitations of the service. We are a UK company, trying to help people understand their body and symptoms using the method that the customer chooses. Like everyone during the global pandemic, we have struggled with staff levels and service including on our customer service, however our lab still remains fully operational and safe so that we can continue to offer the service we promise. It's unfortunate that people are not able to offer us any flexibility or understanding that they have had given to themselves during these difficult times. We are a good, hard working company that has helped many people, and we will continue to offer a service that people want and need. We hope that helps you understand.