Test My AllergyReviews of testmyallergy.com

Response from Test My AllergyMar 29, 2024

Hi Donna, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response, so you don’t need to leave 1-star reviews to get help with your query. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? Usman Test My Allergy

Response from Test My AllergyMar 15, 2024

Hi Jaci, thank you for your review. You have left us two 1-star reviews, and no reviews have been removed or attempted to be removed by us or TrustPilot. I can see our team responded to your queries via email, apologising and providing a kit activation code. Please do reach out to us if you have not received our multiple responses, and our team will be happy to resend these. Donna Customer Service Manager

Response from Test My AllergyMar 13, 2024

Hi Roger, thank you for your review. I understand the confusion regarding the company and website name. We do also sell blood allergy tests, but I can see you purchase a hair sensitivity test rather than a blood allergy test. Our expert and friendly team are more than happy to assist with any questions, queries, or concerns you may have regarding your test results. Please do send us an email at [email protected] and we can help! Donna Customer Service Manager

Response from Test My AllergyMar 1, 2024

Hi Marge, thank you for your review. I am very sorry to hear you are not completely satisfied with the service. You’ll be pleased to hear that when you purchase, you have the option of purchasing our digital download submission form or upgrading and purchasing a physical test kit. As you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a kit in the mail and can send your sample right away. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. I can see our team have replied to your email queries. If you need your confirmation email resending, you can reach out to our team on our 24/7 website where you will get an instant response. Donna Cutomer Service Manager

Response from Test My AllergyMar 13, 2024

Hi Anne, thank you for your review. I am very sorry to hear that you are not completely satisfied with the test results. Our expert and friendly team are more than happy to assist with any questions, queries, or concerns you may have regarding your test results. Please do send us an email at [email protected] and we can help! Donna Customer Service Manager

Response from Test My AllergyMar 13, 2024

Hi Amy, thank you for your review. I am sorry to hear that you are not completely satisfied with the service received. We aim to respond to customers promptly and are very sorry when we fall short. Please do reach out to our expert and friendly team at [email protected] and our team will be more than happy to assist. Donna Customer Service Manager

Response from Test My AllergyOct 23, 2023

Hi Carl, thank you for your review. I am very sorry to hear that you are not completely satisfied with your test results. Unfortunately, I am unable to locate your order with the information you have supplied in your review. I have requested more information via TrustPilot to best assist you. Alternatively, if you have any questions or queries related to your test results, please do not hesitate to contact our expert and friendly team at [email protected] and we will be more than happy to assist. Donna Customer Service Manger

Response from Test My AllergyJul 3, 2023

Hi Susan, thank you for your review. I am very sorry you hear you are not completely satisfied with the service. Our team have reached out via TrustPilot for more information on your order to best assist you. If you have any questions, please don't hesitate to reach out to [email protected] Donna, Customer Service Manager