KA
Horrible Experience
If you are okay with extremely poor communication and Tempus not actually knowing where your shipment is, you should use Tempus. We found out our car was picked up from the dealer 18 hours before Tempus did. Tempus told us it would be delivered on a Thursday afternoon. Thursday evening we reached out and Tempus had no idea where our car was. The system that is supposed to track the shipment doesn’t really work so we had no idea if our shipment was going to arrive. For example our car was coming from Minnesota to Pa and at one point it said it was in GA. It was planned to be en route for 36 hours but ended up being a 3 day experience. We understand delays happen but not without proactive communication. Horrible experience.
Response from Tempus Logix Auto TransportApr 13, 2024
Thank you, Don. We sincerely apologize for these communication hiccups. Drivers tend to be unresponsive and unpunctual occasionally. Unfortunately, we do not have any GPS/Tracking systems and/or devices. Instead, we rely on drivers and/or their dispatchers to receive ETAs/updates and relay them to the customer. Furthermore, drivers sometimes tend to contact the customer directly to inform them of ETAs/Updates before doing so with us, which, generally speaking, is also wrong (on their end). No matter how much we discuss and emphasize the matters above, such mishaps occur from time to time, which puts us, and more importantly, the customer, in a tough spot. We sincerely regret any frustration this may have caused, and we fully appreciate the impact these delays and miscommunications can have on your plans. We stay committed to improving our processes to prevent such occurrences in the future. Again, we apologize for failing to provide the level of service we intend to. We genuinely hope to hear from you again and certainly serve you much better, particularly with better communication. Sincerely, Customer Service Tempus Logix