TeguarReviews of teguar.com

Response from TeguarMay 23, 2022

Thanks for the feedback about both your Sales and Shipping experiences. We're glad Clint was on top of things for you, and we apologize for the breakdown in communication that resulted in ground shipping instead of priority. We have addressed the situation with the shipping agent in question, and hope that you will let Clint know if you need anything else. We look forward to doing better with your next order!

Response from TeguarMay 2, 2022

Hi Tom, thanks for letting us know about the issues with the stand, and hopefully the replacement that we sent is working out better for you. Let us know if you need anything else!

Response from TeguarMar 31, 2022

Hey Jack, glad to hear the hardware reached you as expected! We do take several measures to help relieve supply chain issues, such as diversifying our parts vendors and keeping a healthy stock of inventory at our US headquarters, but occasional delays are inevitable. In those cases, the least we can do is clearly communicate lead times, which our sales and service teams strive to do at every turn. Please let us know if there's anything else we can do to go above and beyond!

Response from TeguarDec 3, 2021

Thank you so much for the review Joie! We take pride in our excellence, so when we fall short of excellence, we're not afraid to take ownership of the mistake and rectify the situation as quickly as possible. We do apologize for the inconvenience that this has caused you. We'll definitely learn and grow from this experience. Thank you again Joie!