TefalReviews of tefal.com

We've bought and used Tefal pans for a number of years but won't be buying anymore. The last two frying pans we've purchased have been very poor quality. The bases are clearly very thin and made from poor quality materials because they bow badly when used. This renders them useless to use on flat, ceramic hob, electric cookers. Even though they are guaranteed for a year, customer services won't replace them, they only offer a 20% / 50% discount when you purchase a new pan. Why would you buy another poor quality pan? Very poor quality pans and very poor customer service.

We purchased the large duel door airfryer in December 24 so 9months of using it most days. A couple of months ago we noticed the handles were loose so we tighten them. The screws keep loosening and fall out into the drum when cooking. We have contacted tefal as it was purchased directly from them and they have not replied back once. One of the front plates is also corroded, from a well known brand this is disgusting and we wont be buying tefal again. Our previous airfryer was ninja, this also was a disappointment. In future will just buy a cheaper brand.

Da un mese la mia bilancia pesa persone Tefal Evolis pesa 10kg di meno, non permette di registrare la pesata e non si spegne. A parte il fatto che non esiste una rete di assistenza Tefal in Italia, ho provato a contattare un centro di assistenza a Romano di Ezzelino ben un mese fa. Ho ricevuto una mail automatica di risposta che la mia richiesta era stata presa in carico, poi il nulla. Oggi ho riprovato e starò a vedere. Ho anche telefonato al numero 0238073472, ma tutte le operatrici erano occupate. Ho lasciato il mio numero per essere richiamata entro 48 ore. Ma che razza di call center è uno che ti richiama entro due giorni? Vista la mancanza di assistenza, concordo con chi ha scritto che i prodotti Tefal non dovrebbero essere più venduti in Italia

I purchased the Tefal Xplorer 95 expecting a high-quality and durable product from a reputable brand. Unfortunately, after just two months of use, the vacuum cleaner required servicing due to a motor failure. After the repair, it worked for a short period, but then the battery stopped functioning. What is even more frustrating is that the cost of replacing the battery exceeds the current value of the vacuum cleaner itself, making any repair financially unreasonable. I am deeply disappointed with the product’s quality and the lack of cost-effective support options from the manufacturer. This experience has severely undermined my trust in Tefal as a brand known for solid and reliable appliances.

Tefal non esiste più in Italia. Vende i suoi prodotti ma in caso di problemi o guasti non esistono più centri di riparazione autorizzati o pezzi di ricambio. Non esiste più nemmeno il loro sito web riferito al nostro paese. Ci sono tutti i paesi europei meno l’Italia. Secondo me non dovrebbe poter vendere i suoi prodotti in un paese dove gli stessi non saranno riparabili, probabilmente nemmeno durante la garanzia.

I have Tefal Steam Iron Station my wife bought 2 and half Years ago. We’ve never had a problem with it, we were very happy with it, and myself especially because I do all my own ironing. 5 days ago I turned the iron on and while it was heating up, I heard a loud pop, and steam started to gush out from underneath the body. I contacted Tefal and explained the issue. Let me say, terrible customer service, basically they don’t care! I’ve had a few Tefal products and after this experience, I certainly will not be purchasing any Tefal Products in the future.

Não recebi a minha encomenda !!! Fui ROUBADA pela TEFAL !!!