TefalReviews of tefal.com

I purchased the £150 Ingenio Simplicity 22-Piece set expecting premium quality. Instead, I experienced a catastrophic design failure during the very first use. The Ingenio handle mechanism physically stripped the non-stick coating from the rim of the pans. This is not a cosmetic issue; it is a safety hazard, as fragments of the coating can easily enter the food being prepared. I have documented this structural defect. Despite providing clear photographic evidence, Tefal’s response (Case 08089108) was to issue a generic questionnaire and attempt to blame "maintenance" for a product that had been out of the box for less than an hour. Furthermore, I am a full-time carer for family members with Severe Mental Illness (SMI) and an Eating Disorder. Despite being informed that we cannot be without cooking facilities, Tefal has refused a "refund-first" resolution, effectively holding our money hostage while leaving a vulnerable household without the means to prepare safe meals. This product is not fit for purpose under the Consumer Rights Act 2015. I will be featuring this failure and Tefal's lack of accountability in an upcoming video report. Avoid this set if you value safety and customer support

Got a 22cm tefal non stick pan from tesco,what rubbish.all oil runs to outer edges even when hot .so food (pancakes ,)stick and burns on center area.term non stick does not apply.very poor .

In September, I got a Tefal hot water dispenser (model BR3508G0), which was new to the market. I believe this product is unsafe. Notably, during my complaint, this model was removed from the Tefal website and has never been relisted. After around one month of use, I set the machine to dispense 350ml of water at 95°C. I briefly left the kitchen and returned to find the dispenser had failed to stop and was continuously pumping near-boiling water over the worktop and onto the floor. Fortunately, there were no children or pets present. Despite acting quickly, damage was caused to the kitchen plinths and the side of the breakfast bar. I contacted Tefal immediately and the case was escalated to their claims department, who asked me to obtain prices for the damaged items and two repair quotes. Throughout numerous calls and emails, Tefal never suggested user error. The dispenser was advertised as only being able to dispense specific quantities, and I had previously confirmed with both Amazon and Tefal that it could not dispense more than the selected amount. Tefal collected the machine for inspection. When it was returned, I was told they could not replicate the fault and that I must have activated “manual mode.” This mode is poorly explained and was never mentioned by any Tefal representative during prior communications. When Tefal returned the dispenser to me, the lid had been forced down, and the cannister arrived broken, we put this down to poor packing of the item but it was also damaged internally which could not have been done during transit, this damage made the machine unusable. A Tefal representative, Thabit, confirmed a replacement canister would be sent. Despite repeated requests, this has never arrived. I was given a DPD tracking number, but the dispatch company employed by Tefal later confirmed the parcel was never collected and the canister was supposedly awaiting dispatch in a manager’s office. Over a month later, nothing has been received. Tefal have taken no responsibility for this product failure. While customer service initially appeared helpful, their engagement stopped once it became clear we would not accept being fobbed off. Given the safety incident and the product’s removal from Tefal’s website, I would strongly caution others against Tefal products.

Mon expérience avec Tefal laisse malheureusement un sentiment de frustration et d’incompréhension. J’ai acheté un gaufrier dans le cadre d’une offre « bundle » comprenant des plaques supplémentaires. L’appareil étant arrivé cassé, j’ai suivi la procédure du service après-vente et renvoyé, comme demandé, l’ensemble complet (gaufrier et plaques) dans un seul colis. Le retour a bien été confirmé par vos services le 3 novembre, et j’ai été remboursé pour le gaufrier uniquement. Depuis plus d’un mois, malgré plusieurs appels et assurances répétées d’un suivi de dossier, je n’ai toujours aucune nouvelle concernant le solde du remboursement correspondant aux plaques incluses dans le bundle. Cette situation soulève pour moi une vraie question de crédibilité et de confiance vis-à-vis du service consommateur Tefal : la communication est aimable, mais les engagements ne sont pas suivis d’effets concrets. J’espère que cette situation sera enfin régularisée rapidement.

CASE 07736573 Tefal promote a service they cannot deliver. They state delivery within 24hrs if ordered before 2pm. We have an order which we ordered last Wednesday 19th Nov and we are now on Monday 24th Nov and still no delivery. Their courier Yodel don't want to sort and we have no idea if/when the order will arrive. Tefal CS say to speak with the courier! Tefal are mis-selling a service they cannot provide and should be taken to task.

I registered my Tefal X-Force Flex 15.60 vacuum for the official battery safety recall over a month ago. The recall website clearly stated that the product must not be used and should be disposed of immediately due to a fire risk. Since then, I have received only template emails and false promises. More than four weeks later, there is still no replacement, no refund, and no clear timeline. Shockingly, one of their agents even suggested that I could continue using the recalled battery — completely ignoring their own recall safety instructions. This is a serious failure of customer care and consumer safety responsibility. Tefal’s recall handling is unacceptable — unsafe, disorganised, and dismissive. If a company cannot safely and promptly handle a fire-risk recall, it raises major concerns about how it values its customers.

Tefal Pro express vision. The Iron look good but it's faulty. A lot of leak on steam. We signed for warranty return. Its nightmare. 3 weeks and the company it's like snake. A lot of questions and lot of videos. Nothing going good .Keep away.!!!!

After two weeks of use, it started to spray dark spots, which ruined clothes. I do not recommend it. Customer service refuses to refund.