Darlene S.
Love the product but customer service is terrible
I've drank coffee most of my life. I've tried to quit several times but could never find an acceptable replacement until I found Teeccino. I've never bothered buying flavored coffees because I never thought they had much actual flavor to them. Teeccino is different - you really taste the flavors in their blends! I recently ordered several trial sizes to compare which flavors I liked best. I set up 3 autoship orders from their website to save money. I do not like that they do not send a notice by email before they ship your autoship order so you can review it, switch it or skip it. On my last autoship order of English Toffee, I got the email saying the order had been placed and would ship soon. I immediately called their number, left a message with Melissa Gomez (the one who sent me the email when I first set up the autoship order), and asked if they could please switch out the English Toffee with the Almond Amaretto as I like that flavor much better. I left my phone number and asked if she could please get back to me. I never received any reply by phone or email. Two days later I got an email saying my English Toffee autoship order had shipped. I immediately went to their website and cancelled all 3 of my autoship orders. If I have to pay for a whole order of a product after asking for it to simply be switched out and not having any notification of when my order is going to ship so I can change it if I need to, then I'm just not going to order with autoship. I don't consider this good customer service at all. Yes, they got my money for the English Toffee order but they've lost future orders for sure. So, beware of their autoship orders, I definitely don't recommend them. Followup: I posted this exact same post on Facebook hoping to get their attention but I was blocked from posting anymore comments instead.