Dwayne V.
I ordered 4 quarts of house of kolor…
I ordered 4 quarts of house of kolor intercoat and when it arrived via ups the box was in almost perfect shape. When I opened it 1 quart can was damaged and leaking. I contacted tcp and asked them to replace the damaged and leaking quart and the guy on the other end offered me a pint. I then talked to a supposed customer service manager and he said I will not talk to anyone above him. It’s not a matter of if somebody me of that quart was still good or not it’s that I ordered a brand new quart and paid full price so I want what I paid for. In most places damaged items are sold for less but I would not have ordered that. The amount of disrespect and arguing was unbelievable. TCP will not accept that one of their employees put a damaged can inside a box that showed up with zero damage. Instead they are insistent that it’s UPS fault and they are going to file a claim so they get reimbursed. After all of that they are supposedly now sending me a replacement quart but they are going to stick it to ups. Customer service means a lot and after this first experience with them it will be my last