TASCReviews of tasconline.com

Don’t waste your time. The reviews are accurate. This is a one star company with one star support. First line of reps are off shore and nice enough, but incompetent. They will escalate you to onshore reps who are snarky, short, dismissive and rude. They “changed their systems” and lost my banking information/autopay. They didn’t send mail. They didn’t send email. They didn’t call attempting to collect banking information to reestablish autopay. We received a letter in the mail letting us know our policy had been cancelled. I called to see what happened. They told me systems had changed and they lost banking information and policy was cancelled due to non-payment. When you lose your customers auto pay details payment will not be made. I asked for an appeal - which they denied.

The worst company. They put in the wrong email and its been a nightmare. On top of that the customer service people have SO MUCH attitude. How can a company not get a migration right? They sent out letters months ago and nothing happened adding more confusion to an already broken system. The company clearly needs new ownership.

I cannot believe what a poor organization this is. I know everyone who reviews the company is saying the same thing, but I thought I'd take the opportunity to vent. I tried to make a COBRA payment on a different account than the one previously used - entered in the new routing and checking number, and the system came back and confirmed...with my old routing and checking number! Now I'm left to run around town, pulling cash from one account and depositing to another. When I called TASC to find out how to change the checking account, I was told I needed to speak to a support specialist. After 40 minutes of waiting for a specialist, I finally gave up and asked if they could call me back; I was told no. I asked to speak to a manager; I was told I would have to wait. This is a simply awful company - if you have a choice to go somewhere else, I would strongly recommend that you do so. Unfortunately, I do not.

Aside from having great difficulty getting answers as an administrator, there are suspicious hoops that employers must jump through to obtain refunds for overpayments. In seeking a refund for many employer overpayments, I was told a refund would issue in 5 to 7 days. It did not. When I called again to inquire, I was told the refund was put on hold because a monthly payment was due. However, that monthly payment was already zapped from our bank account the day before I requested the refund. I do not know that I trust this organization to handle our money.

They really are awful. I hope my employer is getting a smoking deal because they do their best to provide horrible service.

This is a terrible company to work at or to try and do business with. Would not suggest or referred anyone to this company.

I am a group health broker and I do not recommend that my clients use TASC. Mistakes happen with any company, but I have never been so consistently frustrated with another vendor as I have been with TASC. They have "their systems and procedures" and providing a convenient streamlined experience for the client does not seem to be their focus. I am so tired of "opening a work order or ticket" and waiting to have issues resolved. It usually takes multiple follow up to have issues resolved. I have one client left with TASC and I am counting the days until their three year contract over! 😡

This company hides behind their system whether it is working or not. When it is working, they say "that is the system". When it is not working, no one has any answers. Our company never had a claim processed through them. We were fully funded and when we terminated because it was a waste of money, they held the money for months. It is a BS and no one has any answers.