TASCReviews of tasconline.com

Would give 0 stars if possible. Wouldn't recommend using their FSA benefit accounts to my worst enemy. Every reimbursement request regardless of amount is a battle and a guessing game to get the request approved. Becomes very stressful towards the end of the year.

If I could give this 0 stars I would. I’ve tried putting service requests in and they just keeps sending a copy and paste of the same thing explaining what documents are needed for verification. I submitted an EOB and it is still being denied. Their app and website have AWFUL UX. There’s things not in the app but on the site and vice verse. As a developer, it makes me so angry to have to use their apps. When you submit documents you should be able to VIEW THEM IN THEIR ENTIRETY TO CONFIRM IT HAS BEEN UPLOADED CORRECTLY!! Also, if you have to export a chrome window from the app for something- you’re doing it wrong. If you have to use this company- don’t. Figure something else out.

Constantly denying reimbursements and demanding extra paperwork, even though the prescription has been on file for years. Every new plan year, all the same hurdles.

I'm so exhausted from dealing with this horrible company that I don't even know where to begin. In short, they deny everything and make you jump through so many hoops to get reimbursed, if they reimburse you at all. They are nearly impossible to get ahold of as they have no email address; and if you open a ticket to contact them, they never reply. If they do, it's dismissive (they will close the ticket and call it completed without actually resolving anything) and then you can't even reply to them, so you have to start over and open a new ticket (or else waste a major portion of your work day on the phone with them). Just look at the BBB site and see for yourself. Every day people lodge complaints after getting nowhere with TASC, and then suddenly their claims get paid. Not a great way to run a business. Yet somehow they have a A+ rating there. Not so much anywhere else! Really wish my employer would find a new provider. All this effort may not be worth the tax savings. Also apparently a horrible company to work for based on Indeed and Glass Door reviews, so it's no surprise they can't retain good people and are so maddeningly slow to reply or resolve anything.

Company denies proven Medical expenses on FSA cards. My wife is a benefits administrator and has never seen a company so incompetent in how they handle claims and their customers. You always get a generic response when you make an inquiry and they close the inquiry, even when it is not closed. FSA card will decline even when money shows available. This is the biggest joke of a company!

They denied my claim to the emergency room after I was involved in a car accident. The card declined which caused me to pay out of pocket. When I submitted a claim for reimbursement it was denied within 24 hours. But I called customer service from the ER when the card declined and they stated I could be reimbursed. This was the second time. It declined before at the dentist and they spoke to the front desk the day of the appointment. They also declined that reimbursement for dental care. This is ridiculous. There is no email address to submit documentation and the portal doesn’t accept large attachments.

We enjoyed working with TASC years ago, but have had nothing but issue since they migrated to the TASC Universal platform. Theirs is the most dysfunctional website I have ever experienced, and years later we are still having the same (if not more) problems. TASC's customer service agents are terribly sarcastic, and they don't listen to what you are trying to explain. Instead, they lash out and respond based on their own assumptions (which is usually wrong). I cringe each time something goes wrong with our account and I need to reach out to their customer service team.

I received an invoice for 3 months of COBRA-admin fee for $xxxx; this is $2.59 more per month than we have been paying for the last 10 months. When I called and got transferred two times, xxxx told me that accounting doesn't talk to anyone. He talked to them and then relayed to me that there was a credit on our account for $xx. I told him we never received the credit memo. He said he didn’t think they sent that out – what??? How would I ever know it existed if they don’t mail it to me? Why did they credit these already paid bills just to charge me a higher monthly rate? Can they just change the rate at will, or does our contract not mean anything? What gives them the right to arbitrarily increase our bill in the middle of the contract period? P.S. They could save a few trees and some postage if they would allow bills to be emailed and not waste two pieces of paper - the first page only has mailing addresses (which are also showing on the invoice) and the third page is nothing more than instructions on how to read the invoice(self-explanatory). By the 50th invoice, I think all questions I may have had would have been answered. Update: I received an answer to my support ticket with the response” Good afternoon, Thank you for your Support Request. We're unfortunately unable to address inquiries relating to billing and/or fees via this function. To speak with our Fees team, please contact Customer Care at 1-800-422-4661.” When I called back today, the person in C.S. said “it’s only xxx”. It’s not the amount of money – it’s the principal. He acted like I should just pay the bill and not be bothered that they can bill me whatever they feel like. How can they improve? 1. Don't ask me 10 times for my 12 digit account number (you should record it when I enter it the first time I call). 2. don't transfer me 3 or 4 different times because you can't help me. 3. Allow clients to speak directly to the billing department. 4. Honor contracts and don't increase rates whenever you feel like it. 5. Don't send me invoices 45 days in advance with a "due upon receipt" term. The service is from the first of the following month. It should be due by the first.