Sonia
Boarding Service Not Performed and Deposit Withheld
I booked boarding for my two dogs with Tampa Bay Canine Retreat LLC and paid a deposit to reserve specific dates. Our contract listed a 6:30 AM drop‑off time. My husband arrived at that time, but no one answered the door. I contacted the business at 6:48 AM, and they did not respond until 7:00 AM. Their first message referenced an incorrect balance, and no check‑in or intake process had occurred. When her husband finally began walking the dogs inside, I received a 58‑second call from Amber that was hostile and ended with her telling us to remove the dogs. My husband returned immediately, and her husband brought the dogs back out, stating he did not know what was happening. No services were performed. There was no check‑in, no behavioral assessment, and the dogs were inside for less than a minute before the business terminated the service. Afterward, I received multiple aggressive messages, including false accusations, a threat to sue if I left a review, and a message stating they would contact CPS and my employer. My responses remained calm and professional, and the written record reflects that. Although the remaining balance was refunded, the deposit was withheld. Since no boarding occurred and the service was terminated by the business, I am requesting a refund of the deposit for services not rendered. All statements are supported by written messages, timestamps, and call logs.