Ali R.
Additional charges 1 month later!?!
I placed an order on Jan 8. Shipping was suppose to be free (have screenshot as proof). Received the product a week later. Started wearing the shoes. 1 month later I receive a letter from FedEx of a $41.34 charge for a product with a customs value $63.30 (have screenshot as proof). Reached out to TM shoes and they said this is custom fee and needs to be paid. However this information was not provided upfront otherwise I wouldn't have placed the order especially if it'll be almost the product value of 1 shoe pair (2 shoes for $96). Further, I never received the FedEx fee at the time of delivery. Had I received it when the product was delivered by FedEx, I would have returned the products to the company BC they provided incomplete information. Today on the phone, I even told them that I want the products returned now that I have recieved this undisclosed exhorbitant fee from FedEx. However, they say I can't return the products since I have used them!?! Well then why didn't you get this letter to me at the time of delivery so I could make an informed judgement before wearing the shoes? This company is a scam and stand clear of it. I will be reporting this company to the better business bureau. I have shipped the products back to the company in the 1 month used state they are in. I will be demanding a full refund.



