TALISHKOReviews of talishko.com

Response from TALISHKOApr 3, 2024

Dear Shaun, Thank you for sharing your concerns with us regarding your order #TO2956. We're truly sorry to hear about your wait and understand how disappointing delays can be. We want to assure you that your hoodie was dispatched on March 26th and is currently on its way to you. It has been in transit for 7 days, which is within our estimated delivery window of 6-12 days as mentioned on our website. This timeframe is a part of our commitment to transparency, ensuring you have accurate expectations from the start. Seeing a 1-star rating is disheartening for us, especially knowing your order is progressing within the expected delivery period. We deeply value your satisfaction and aim to provide clear, honest information regarding shipping times to prevent any disappointments. We appreciate your patience and believe your order will be with you shortly. Should you need further assistance or updates, we're here to help. Your feedback is crucial in our ongoing effort to enhance our service, and we hope to turn your experience around. Warm regards, The TALISHKO Team

Response from TALISHKOJan 27, 2024

Dear Anne, We're truly sorry to hear about your disappointing experience. Your satisfaction is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. We apologize for the inconvenience caused by the delay in delivery and the sizing issue with the sweater you ordered for your daughter. Our customer service team strives to address all concerns promptly and efficiently, and we sincerely apologize for the lack of response to your return request. This is not the level of service we aim to provide, and we understand your frustration. We value your feedback and take your concerns seriously. Rest assured, we're actively investigating this matter to ensure that such lapses in communication do not occur in the future. Please reach out to us directly at [email protected] so we can assist you with your return and resolve this issue to your satisfaction. We truly appreciate your patience and understanding, and we hope to regain your trust in our brand. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.