Talis-usReviews of talis-us.com

Placed an order 12/20/23. For items in stock. Today is 12/30/23. Paid almost double on 2 items cost for shipping. Wrote to company of which replied on 12/23/23 items will be sent out in a few days. Totally unacceptable and bad for buisness. Still have not received any tracking info or package. Obviously not a shipping issue if items weren't submitted to any postal service.

I placed and order 12/17/23 and still haven't heard ANYTHIN ABOUT MY ORDER! VERY UNHAPPY WITH THIS PLACE! NO CUSTOMER SERVICE AVAILABLE AT ALL! ORDER #14318! I was told that it was in-stock and that it would ship in 3 days and now it's been 10 days with order still in progress! No 3 days! Very disappointed! I been calling and get no answer and all you get is a pre recorded "operator" saying they are helping other customers so leave a message and tell get back to you but they never do! This is ridiculous! (My name is not Christopher) My name is Juan. If you did look at the order you would of seen that... but again I still need my order. I would like for talis-us customer service to maybe be more responsible and communicate with paying clients especially if something they paid for is delayed. Don't think that clients automatically know that. I will be back here if by January 2nd I hear nothing on my order. Thank you for your reply and hopefully some much needed changes do happen with your customers service.

BUYER BEWARE CAUTION. This guy is nothing more than a scammer watch out and please read. Update again after filing a dispute with affirm the company lied to them and said I didn’t send the package back in original packaging. So I’m now forced to pay 621 dollars for a cage I don’t have. Don’t waste your money this guy is a scumbag. Don’t you all love a good fight with a company as low as them I’m not harassing your 5 little employees of what you call a company. You wanted to go there with me on here instead of fixing the problem over email. Or even letting me speak to you over the phone nobody can get though to your company. Since this is the way I can talk to you. I did what you told me to do for the last time I sent what ups gave me. You’re a scumbag just like your company holding my money for something I don’t have. Why did you change what you wrote because you knew it made your company look bad by saying you spent my money on this review for you. Don’t change nothing please let your potential customers see what your company is all about. You’re just mad because your one man band company sucks and I hope the world will know. 25 people already saw this review and I hope they didn’t buy from you. Do right by your customers that’s all I’m saying. He we go again your an idiot. I’ve sent the tracking numbers check your emails you have the product why do you still need the tracking numbers You just made your company look like garbage by you telling everyone that you spent my money. Yes I have evidence just like I said in my review you and your company is big scumbags. Nice you spend my money for a cage I don’t have. You keep telling yourself you have thousands of happy customers when you do stuff out of your house you don’t have the proper product on hand. You are out here just stealing consumers money Do your research on this guy before you buy. I will continue updating since you are holding my money. Looks like he had family to give them good reviews after mine. That way everyone sees the good reviews but everyone must read this. More on how they treat their customers. They are telling me I need to pay 380 dollars for shipping the product back to them. They gave a partial return. Why are you still charging me 621 dollars for a birdcage I don’t have. You really want to do this on here. On a review for your company.you all call your paying customers delusional last time I checked you needed a license to be a therapist I’m sure you don’t have one. Not answering calls not responding to emails. Can’t believe you’re still fighting with me about this but yet y’all can’t pick up a phone waited on hold for over an hour today. I paid for shipping so no ups isn’t working for free. Updated again. Look how they treat their customers by calling them names. If y’all want to do business with someone like that then have fun with it all. This company can go strait to hell. Updated since there response. I will be filing a complaint with the BBB as well. Miscommunication about the whole thing they told me to request ups claim. I did exactly that. Then they told me they didn’t ask for that I have proof through email. Ups told me they were taking care of everything. I asked for a customer service number and never got one so who is the shady people here. Do not buy from this company. I wouldn’t have given any stars but unfortunately I have to give one. In my eyes they get zero not worth it. I had to send multiple emails before I got a response. Over 20 emails and still nothing done still going back and forth over email. The bird cage I bought got shipped to me damaged. There is nothing protecting it from shipping. Got in touch with them immediately. They will charge a 15% restock fee in my case almost a 160 dollars. They are still trying to make me pay 1200 for a cage I no longer have. If you’re an exotic bird owner you will not feel safe with this cage. Very sharp edges and grates. Don’t be a victim like me there is better quality out there. Please look around

This company is terrible. I purchased a reptile supplement and they sent me the completely wrong one. I emailed this company several times and got no response. I called and they said they would call me back in 24 hours. NO response. I called again over 10 times and finally someone answered and told me the owner did send me the right product and they will not refund me. They absolutely did NOT send me the right product. I have proof of what I ordered vs. what I received. The one they sent me had an ingredient in it which could have killed my bearded dragon. PLEASE spend your money elsewhere.

I ordered special cat food for my cat with allergies. Usually I get it for $19 somewhere else, but they were out. Tali’s charged me $61. After a week, it still hadn’t shipped. I emailed but didn’t get a response. I called customer service and asked to cancel the order and was told to send an email also asking, which I did. Three days later they said it would ship soon. Responded that I didn’t want it and already asked for a refund. Called and left a message. A week later the food arrived, but I didn’t need it anymore. It was 3 weeks after the order and 2 weeks after being told it was canceled and I’d get a refund. I called again and said I was supposed to get a refund and didn’t want the food, as I had purchased it somewhere else. They said they’d speak to a manager and call me back. Never heard from them. This company is horrible in every way. Since they responded to my original post to ask this: my name is Sarah, the order is 9137, the food is $19.99 for 4lb bag on Amazon when in stock, and I spoke to Shah both times I called. Was supposed to get a call back, never did. I called and emailed on the 10th to cancel the order. That’s 4 days before it shipped. The issue is that I was told it was canceled and now every time I email and call to figure out how to ship it back and get the refund processed, I get no reply. So please respond to my emails. I shipped the product back on 11/4 and emailed a photo of the receipt asking for confirmation of my refund and when it would be posted. I’ve gotten no responses and no one answered when I called, so I left another message. The amount I’ve had to do to get a refund for a shipment u canceled 2 weeks before it arrived is absurd.

I ordered a much needed t5 for my dragon enclosure on the 5th of August and it's the 20th! And still not here! I have never had to wait so long to recieve a product in the mail unless it was shipped from China! Do better Talis! Should have gotten store credit or half off my order for the inconvenience! It won't happen again!

I placed an order with talis June 2022 it was a small order, however their website changed one of my items to something else that I didn't put in cart. I contacted them 6 times about the problem, Never did I get the item changed to what I ordered I even sent a picture of the item I ordered an notice the other item written under picture was wrong. As of the 30th of June I still don't have what I ordered I would not recommend this company

This has to be a scam site. The good reviews read as fake (especially the ones on the website), the address is some random street in Portland, and the prices on everything are WAY more (like something that is $21.99 on a reputable pet site is $48.99 here). The site says free shipping over $385 (which is an insanely high threshold) but when I went to check out it tried to charge me $90.