Talis-usReviews of talis-us.com

I REALLY wanted to like this store. It popped up on my shop app and I liked all the variety of options this had for several species. Placed order on 12/8/24. All items listed as in stock. Almost a week later (12/14) sent email to get an update since it had not shipped. No response. Label created 12/16but not picked up or in the hands of delivery service till 12/19. Got email notification on 12/17 that two items were out of stock and I was refunded. Delivery eta was 12/23. Continued to sit at location and then delivery date changed to 12/30?! Sent second email to Talis to try and inquire why such a delayed delivery. No response. Went to actual website today 12/23 and trying to use their chat feature which communication is very slow with no current resolution. Trying to understand why $11.99 delivery fee for two small and lightweight items is taking nearly two weeks to be delivered. All in all I will not be ordering from company in the future. -Poor customer service -items listed as in stock may not in fact be in stock and notified for over a week from purchase date -over a week to get order shipped from purchase date -VERY expensive delivery fee for not any kind of priority mail service

If I could give negative stars they would receive-5. Ordered in October with 3-5 days shipping, 2weeks later no delivery. Sent a email asking for update. No reply. Sent another message 11/19 they cancelled no apology

Placed an order for an under gravel filter for my fishtank build, the original order was placed on Oct 17th. After a week I still had not been notified of a shipment. I reached out to Talis to confirm the order would be shipped shortly. Upon contact Talis informed me that they did not have the ordered item in stock (even though the item was listed in stock at time of order) and it would be an additional 1-2 weeks before they would have the item in stock. Due to the delay I requested the order be cancelled and refunded. Talis confirmed the cancellation of my order and started a refund (via PayPal, my original payment source). HOWEVER, after a few days they cancelled my refund, without notification or reason. So at this point it has been almost a month since my original order, I have a dispute opened with PayPal to re-request my expected refund, and Talis has not responded to either my direct emails, or to the Paypal dispute. UPDATE - 11/13/24 - Once this review was posted Talis immediately responded to this negative review, but still has not processed a refund. They are claiming that because the value was held by PayPal due to myself opening a claim, they now "cannot offer a duplicate payment". I take issue with this as the company should obviously be able to send me a payment, out of pocket at this point since they caused the issue by intentionally cancelling my refund. They should take immediate action to close this claim and issue. Additionally, Talis was the party that cancelled my original refund and STILL has not provided ANY reason that the original refund was cancelled. (not even a "whoops we screwed up") TL:DR, don't buy from Talis, they likely don't have the item in stock, and will screw with you to hold on to a refund when requested.

I, too, have ordered the same Arcadia reptile bulb systems through Talis-us with the big shipping and handling cost. They quickly sent part of my order, with no communication regarding my missing LED light kit. I sent 1 email- ignored. 2nd email received a "generic" non-specific response that the product would be shipped in days....still nothing. I ALSO got the weird "subscription" message from them (how can I subscribe to something when you cant even send me my complete first order??). 3rd and 4th email I sent asking for a refund since I am frustrated and can find the item locally at every PetSmart and a local shop...another generic email that they are out of stock (though they never mention exactly what I ordered) and want to know what I want to do......I ALREADY TOLD YOU I WANT A REFUND, PERIOD! 5th email - I am very unhappy, want a refund, and I am forced to leave reviews of my terrible experience while my dragon still waits for her lights, and they hold my refund and S/H hostage. Talis-us - I see that your company responds to reviews left here in a way that is quite positive and looks sincere, so you must value your public appearance. Additionally, I see rave reviews of your stores; however, the ridiculous "generic" email responses to customer concerns is unprofessional and is an obvious pattern of your poor online customer service. My time is valuable and should not have to be spent repeatedly tracking down my products only to receive non-specific, seemingly automatic email responses and still never get actual customer service, my item, or my refund (and related S/H costs)! Maybe help your customer by "making things right," as you say above, before customers are forced to leave public reviews. Your responses to their concerns seem like you care, but this is all a refection of extremely poor customer service at an administrative level.

Never received the product. Never got a call back as to when the product will ship. Even the refund through affirm/shop pay never happend. I had to dispute the transaction to get a refund

They charge 40 for shipping a 1 item order dang near 300 bucks and it takes over 2 weeks for them to even ship the item completely insane If I wanted to wait weeks for shipping I would have ordered from temu smh

Absolutely terrible customer service. When package was delayed 5 days through UPS it took 6 emails, messages through their site, and multiple phone calls to get through to Talis for a response. When I stated I no longer needed the dog food as I had to purchase something else because of the 5 day delay, they refused to give me a full refund and were very rude. I declined the late package and it immediately rerouted to them. Will be reporting to my bank. I understand delays happen but when I comes to pet food I cannot delay feeding my pet and should not be charged for ups error. They lied to me about the public refund policy!!!!!!!! Huge red flag and buyers beware. Reported to the bbb

Never shipped my items after almost two weeks. NO communication what so ever. Would and will never use again, ever! Buyer beware... they have 19 complaints on the BBB These people are liars... this was ordered on the 11th charged to my card on the 13th. Never shipped but had funky wording. They are SCAMMERS HARD STOP!! The Better Business Bureau said they are not a legit business. They are making up lies like they did with the others. Google reviews on BBB ect. Reviews DON'T LIE!!!!! They wouldn't respond for days, yet respond immediately to this negative review. Any positive review on their site is a SCAM!! NOT REAL! Everything I ordered from UPS, FEDEX, and the Post Office MADE IT HERE JUST FINE. YOU GOT THE REVIEW BECAUSE YOU DID ME LIKE THE OTHERS. REVIEWS DON'T LIE. BUYER BEWARE. YOU WILL NOT GET YOU ITEMS AND WILL BE CHARGED. THAT'S WHY YOU RECIEVED THIS REVIEW BABE. THAT'S IT!!! I DON'T LIKE SCAMMERS AND YOU ARE SCAMMERS. ASK BBB Sharing to tiktok... NOW You're not honest! Far from it... you don't ship what your customers purchase. That's called a scam. That's what you did to me and many others. Nothing you can say to be correct. You are absolutely wrong. I worked for FedEx for 20 years. You are liars. Read the other reviews folks. I'm a power shopper and I know my business. Avoid at all cost. Some people have had to cancel their credit cards infact. AVIOD! Packages were delivered to my residence by all three shipping companies every single day until today, which is Monday.. the first bad weather day. Now they have started harassing me. I will contact law enforcement if necessary. Stop contacting me and give me a full credit. I will be contacting Homeland Security tomorrow.