Tales.comReviews of tales.com

I purchased the marriage cards for a birthday gift on the 19/2. I waited for 3 weeks, no delivery even though the tracking number said they were delivered. I contacted them, they said they were out of stock and would be re stocking on the 10/3 (thks for the update!!). They were not going to contact me, just accept thie update that it was delivered. It is now the 18/3 and I still have not recieved them and no tracking number or update! For a gift that had the potential for a wonderful connection has been utterly tarnished by such a poor communication and delivery service. I recommend going to the source and avoiding purchasing from Tales. They have very poor service

Ordered my item in January but it never arrived, Jefferson at Tales assured me that another would be sent again but since then there has been complete radio silence and no communication whatsoever despite numerous chasers to Tales. I am resigned to losing the £32 I spent on the cards and postage , lesson learned, do not order from this company.......

Ordered 7th of Feb. No delivery. I had to chase them to enquire as to missing order. Tales AI bot said that there were issues and offered refund or just wait. I opted to wait. Still waiting. Obviously spend all their money on spamming socails and email accounts and not enough on actually manufacturing the product they market.

Never received my order. I paid extra for fast delivery... they got me twice...

Ordered 3 packs on 9th February 2026, stated that the order was received on 10th February 2026. kept checking looking for confirmation of order being sent. emailed this morning asking for an update at 08:41. At 08:43 i received the following From: Tales hello@tales Sent: Monday, 23 February 2026 08:43 To: Subject: ****URGENT***** Shipping update for order #485190 Hi XXXXXXX Thanks so much for getting in touch. We deeply apologize for the inconvenience this has caused you. Upon checking, it appears that your order was lost in transit. We’d like to confirm whether you’d prefer that we send out a replacement or process a full refund for your order. Best regards, Bruce It seems very strange that they can come back to me in 2 minutes (checking to say that it's lost in transit) but could not keep me updated until I asked for an update. Please have your own views on this. Lets see how long the refund takes.....if at all..kind regards

Ordered cards for Valentine’s Day - I was sent a tracking number that was not valid - customer service are not engaging to refund my €45 do not buy

I was really looking forward to doing these with my children and when they arrived my six year old and I started going through the kids box. One of the questions is ‘if something happened to your parents, who would you live with?’. I couldn’t believe it. It upset my child and feels like a totally irresponsible question to put in a box that is meant to be lighthearted and enjoyable. What a horrible thing for them to have to have sprung on them while playing a game and have to contemplate. Really unimpressed.

Ordered in November, by December I contacted them to see what the holdup was. I was assured it was being sent out and they were sorry for the delay. Still nothing so I contacted again. They were very apologetic and said they would send it out expedited shipping at no extra cost and would send me a confirmation email with tracking. A week later, still nothing. I don’t know if this business is going under or what, but I’ve asked for a refund. We’ll see how that goes…