brenda H.
Talentless customer service is Horrible!
Talentless customer service is HORRIBLE!! I placed a second order and with in minutes of doing so I realized I had order two sweats in the wrong sizes. I read through their policy to see what to do and it says to contact customer service via email. Which I did but got no response back till the next day around 10 am west coast time. This is what they replied: Catalina Valdovinos (TALENTLESS) Apr 23, 09:54 MST hi The order is already in transit, I can't make any changes. For immediate questions or concerns please call (562) 296-1808 Monday through Friday from 9am-5pm PST. Cheers, TALENTLESS Customer Experience At this point I still had not received a tracking number, which is what I replied to this rep along with screenshots of their policy that says orders can be adjusted before they ship. I STILL HAVEN’T GOTTEN A SECOND REPLY FROM THIS REP. About four hours later I received tracking info saying a shipping label had been printed. Basically this rep could had helped if she wanted to. VERY UPSETTING FOR A COMPANY THAT IS BY NO MEANS IS CHEAP TO HAVE THIS KIND OF SERVICE. I now have to wait for my order to arrive and pay for shipping to do an exchange!!!!! I added pictures of my order so everyone can see the time I placed my order and that with in minutes I reached out to customer service!!!!