Daniel S.
WOW does this company ever have a lot of problems!!!!
There are many positive reviews here all looking like they were written by AI and posted from an account with one review from happy clients. I was tasked with evaluating the platform as a bridge for our ATS for recruiting. I am a Human Resource Coordinator for a 1,500 employee Health Care provider. In my evaluation I used both my work email and my personal email to set up accounts and post jobs. It did not take me long at all to realise that their searches take nothing into consideration when setting alerts and the types of jobs that were being sent to my email and the geographic location made no sense at all. Furthermore the quality and amount of candidates I was getting from the posts were of no use. One ‘account manager’ contacted me and set up a meeting to discuss our needs. I set up a meeting with out HR Team and he never was to be heard of again. Do not deal with a Mr. Yannick Paradis if you want something done. It’s sad too because we were perfectly willing to pay to try the platform but we never got that far. The worst though came when I tried to leave the platform. Even though I purged my account and sent emails to helpdesk asking them to remove all traces of me and my company, I still receive useless, alert emails to both email addresses to the point that I have had to contact our legal team. I suggest ZipRecruiter, Monster, Indeed and LinkedIn which are all worth the money as paid platforms for recruiting.
Response from Talent.comMar 4, 2022
Hello Daniel, we appreciate you taking the time to let us know about your most recent customer service experience. We deeply regret the inconvenience and frustration this incident undoubtedly caused. Rest assured, we take comments and feedback like yours to heart. We will be taking a step back to review the processes which led to your dissatisfactory experience to avoid repeating the same missteps in the future. Here at Talent.com, we aim to provide a service that supplies personalized alerts to help you achieve your recruiting goals. We work hard every day to improve the accuracy of our job alerts system. With continued improvements, we hope there is an opportunity to work with you again in the future, with more satisfactory results.




