Melanie K.
I cancelled my auto ship but still…
Updated--They refunded my last purchase and cancelled the auto ship after I posted the review. Fair but I wish it would have been easy from the beginning. I cancelled my auto ship but still received the product and had to pay for it.
Response from lumiJul 18, 2025
Hey Melanie, We cancelled your subscription and auto ship, as well as fully refunded your unwanted order including shipping. We're truly sorry for the unwanted charge you received. We don't know why the subscription wasn't cancelled on our end but we are working to ensure something like this never happens again. Best, Ryan