take5oilchange.comReviews of take5oilchange.com

The 200 Rock Road location is horrible. I didn't even get my oil changed. I pulled up and the kid had me pull behind a Jeep and wait. No problem. I did but then he had me move to another lane while he unloaded that car's trunk. Then eventually he had me pull in and then no one talked to me while 3 guys stood around for an hour. I had to get out close my hood and leave. No one tried actually change my oil for an hour. These guys are lazy and have no customer service skills. I was super nice and polite. Don't give these guys your money. They also wanted $130 for an oil change

Took totally too long and they would not redeem coupon saying you have to download it the day before it finally came when they were done also did not reset my oil change system saying just look on utube.

I would give 0 if I could. They get NO stars from me! I went to Take 5 to get an oil change on a brand new 2025 Kia Sorento. I just found out that they put the wrong oil in my vehicle. And likely why it has been stalling/hesitating slightly ever since! I got the vehicle brand new in 2025 and it was not doing any hesitating before I went to Take 5. I spoke to the manager Brian at the location on Powers Ferry Rd in Marietta, GA. He refused to refund me. He says it’s out of warranty but I had no idea I couldn’t trust them or had a reason to complain. I thought they were competent and doing the correct job I paid them for. Even after I told him that the Kia dealership said my vehicle is NOT to have W30 only W20 because using the wrong oil could mess my vehicle up. And it’s a European oil as well, that was not supposed to be put in. I want my money back. They risked the health of my vehicle despite my oil cap saying W20 on it. And now I see several BBB complaints that are about many things they do wrong including putting the WRONG OIL! DO NOT TRUST TAKE 5 for your oil changes. Many of the “positive” reviews are fake or family/friends of the employees or customers who didn’t know they should verify if it was the correct oil or not.

The business is a very nice concept, if it could be run properly and most importantly, honestly with the proper management, but it's not. I've been going to the Take 5 location on Scenic Hwy in Lawrenceville, GA for about four years. My last service in January 2025' was different. Drove off the facility, 5 minutes later my check engine light came on. And I realized how the name; Take 5 came about. Shut off my motor, no oil leaks, no loose connectors under the hood, drove back to Take 5, they directed me to the garage they send everyone who has a problem after leaving their shop. I was driving it with the light on. Been to couple shops, had it analyzed, I have a Right bank air fuel ratio, and O2 sensor problem now. But how? No problem before the oil change, but now I do. I wanted to change my oil myself, but I can't break loose the drain plug with 60 ft lbs of torque, it causes the oil pan to bend and ripple around the plug area, as it has been from previous oil changes. The invoice states the drain plug gasket was replaced, but I can guarantee you it wasn't; that's why the plug was overtightened, thus damaging the oil pan. I was telling our freinds about it, and the exact same thing happened to them from the Lilburn, GA Take 5 branch. They spent $2,600.00 drove home and the check engine light came back on the following day. The shop advised them that it's gonna be too expensive to repair it, so they donated it, and purchased another vehicle; all as a result of going to Take 5. I will never go back to them, or any of the other quick oil change shops. What's ironic is that they really aren't any less expensive than the dealers and real repair shops. Now I'm awaiting for a confrontation with their customer service management for retribution.

I have been using take five for a while I usually stop at the one on 31 in the loop in Tyler TX I went by today in between all changes to get them to check my oil tires etcetera there was three people working there was one other vehicle in there that they were already in the middle of working on I sat there over 25 minutes in the stall And they A lot of times two of them were standing around the toolbox in the other stall talking The guy in the pick up next to me that they were working on seemed as irritated as I was It's a shame because it's handy But I will never go back again

Had never used Take 5 oil change. Went to the location in Irondale Alabama. Upon arrival I sat in lane for 20 minutes before anyone came out. Was then asked to change lanes and enter stall. Employee popped hood. Sat for 20 minutes while all employees were attending to other vehicle…… I opened my door and closed my hood, checked to make sure I could leave safely. I WILL NEVER WASTE MY TIME WITH YOUR COMPANY. IF AWFUL SERVICE IS ALL YOU HAVE TO OFFER THEN YOU SHOULD CLOSE THIS LOCATION.

Paid over 100 Dollars and my filter was never changed.

This place is horrible at customer service, and their technicians have knowing damaged vehicles including my car. When I reached out, they refused to cover any repairs, even though they admit the last technician that worked on my car was terminated for poor workmanship. Unfortunately, I have to cover the cost of their incompetence. Broken Mounts on Splash/ and a stripped drain plug. Not to mention, no service sticker. I could go on. But in the meantime, I will save it until I cost this place enough customers.