take5oilchange.comReviews of take5oilchange.com

To Whom It May Concern, I am submitting a formal complaint regarding the service and handling of a reimbursement issue with Take 5 Oil Change located at 1151 S Chambers Rd, Aurora, CO 80012. After being promised a reimbursement check for a previous issue, I’ve been subjected to repeated delays, vague communication, and what I believe to be intentional avoidance. I was told on a Saturday that the check needed to be “tracked,” but I later found out the check was already in the office — meaning the tracking or delivery confirmation was already available. This makes it feel as though I was deliberately misled. I have made multiple follow-ups, stressing how urgent and important this is for my family. Yet I continue to receive excuses rather than firm answers. The most recent response I received was another delay, stating they’d “get me an update after lunch,” with no actual resolution or tracking details ever shared. This experience has caused unnecessary stress, inconvenience, and a complete breakdown in trust. As a customer, I should not have to chase down something I was promised weeks ago — especially something as simple as mailing a check and confirming basic information. I am requesting the following: • Immediate confirmation that the reimbursement check has been mailed • Full tracking information • Confirmation that the check was issued in my correct name and address • An explanation of the delay • A formal apology for the runaround and emotional strain caused If this issue continues to go unresolved, I will be escalating through the Better Business Bureau, Colorado Attorney General’s Office, Federal Trade Commission, and will leave public reviews across Trustpilot, Yelp, and Google to warn other customers. This kind of customer treatment is completely unacceptable and reflects a lack of professionalism and accountability. Sincerely, Monique Ward

My experience there was horrible. I waited a lot time for my oil change service, the prices were too expensive , they show a price then they add more money for services, taxes, etc. At the end of the day you will more $15 o $20 dollars more plus taxes. I had a coupon and they guy told me “we don’t accept screen shot”

Went in with a $25 coupon off the $50 oil change, which equals a $25 oil change. I then added a cabin air filter which I was told would be $28. For $28+$25 I was charged $80. I’ve attempted to talk to customer service but you have to wait on the phone for hours and they told me the regional manager would be in touch. No one has gotten back to me. They also provided a number for the shop to talk to the shop manager but no one ever answers.

My first and only experience with Take 5 in Alliance, Ohio was a disaster. The company change the oil and replaced a filter. The next day my low-oil pressure light came on when I was 2 hours from home. The oil leaked and sprayed throughout the engine. An out-of -town automotive garage assessed the damage to my car stating the oil leaked from improperly installed filter causing a dent and allowing oil to leak out. I was stranded 2 hours from home. The repair costs are $850. I called the Alliance Take 5 and was told they will not reimburse any costs because the car was not returned to them. My car was 2 hours from Alliance and not drivable. I will never allow Take 5 near my car again. Their work was sloppy and endangered my car. The manager and assistant manager in Alliance offered no apology. Unbelievably bad service.

One guy directed me into the bay & then another guy told me to go all the way left...which promptly got my car/tire stick in the pit. Then, they left me sitting there for 20 minutes before coming back and telling me there was nothing they could do. I had to call a tow service to come pull my car out. $200 later & they never even apologized. AND THEY DIDN'T DO THE OIL CHANGE AFTER ALL THAT. Do not go there!

Stripped my wifes oil plug (using a Dewalt impact) and when they pulled it out knowing it was leaking and stripped ( and the manager told the tech to push out), they blew the engine. Now the representative from the "third party" (which is Take-5) is "trying to get our claim denied" put that way in the email sent to us. Our representative laughed at us and said "You aren't going to see any paperwork from us". I said you are third party so everything should be shared... she laughed at us again. The shop Take-5 towed it to, told the representative in front of us "it was 100% their fault" The Tech also overcharged us and told us he would refund us 100%. Havent seen the refund and waiting to hear back after a month it is denied since our representative is trying to make that happen. Talking to and discussing options of a class action lawsuit for the amount of issues they wont accept responsibility for and the issues they are causing. The tow truck driver said on average they remove 6 to 12 vehicles they screw up a week. That is 1 tow company at 1 store. They dont want to take responsibility and have rude people laughing at your misfortune lets do the same, more info to come.

Terrible service, take a long time, very expensive, broke something that car started to leaky oil. Terrible service

Customer service, tec attitude, rude and combative. Service writer was wanting to argue about the oil change I requested. Wrong air pressure in tires. Didn't clean w/shield and didn't check wipers. Said my car calls for syn oil. Manual says 5w30 oil and says it on the oil cap. I supplied the oil filter as Hyundai recommends. Wrong name and address on No 242314 invoice. Never told about drain leak till I read the paper! Never again boys.