Ever M.
I’m actively having a poor experience…
I’m actively having a poor experience with this business today is march 10th 2025 I purchased a 4.7L v8 engine for my dodge 1500 First discomforting feeling started when I had to keep requesting my tracking number after shipment supposedly left I finally applied enough pressure to receive the tracking number 1 day before estimated shipment arrival oh well eventually I received the engine my mechanic took a overlook at the engine that was promised to be in good mechanical condition which was supposedly thoroughly inspected and approved well my mechanic immediately noticed the water pump was faulty and the thermostat was faulty which I figured “used motor can’t be perfect” so I called Eva which became my Relationship Manager after being in contact with Bruce I asked if it was fine for me to replace those parts without voiding warranty I was told yes and that I needed to send a picture of the damages and the receipt of the parts purchase because Eva promised compensation for the damaged items I was cheerful and positive about getting the engine put in from my mechanic and was hoping to have the truck done last week which my mechanic completed his work which was march the 3rd of 2025 the same day I received bad news the engine came with worst problems I have a check engine light of death code I’m getting is a p0016 the diagnostic tool is saying it’s a crankshaft/camshaft miss alignment bank 1 sensor 1 it’s been a whole week now of Eva ducking my calls and them requesting pictures just to leave me hanging after continues “ I will call you right back” and continues “I have submitted the information to the mechanics” a week after reporting the issues now she’s saying “my mechanic we’re on vacation last week” today march 10 she told me “ my mechanic is on lunch will call you back with him on the line after lunch” 4 hours went and no call back I called her back just for her to tell me the mechanic is not available neither is her manager she said the manager is vacations the getting dragged along is becoming old
Response from Tagore Auto PartsMar 19, 2025
We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be. Customer satisfaction is extremely important to us, and we appreciate you bringing this to our attention. Please know that we take your concerns seriously, and we want to work toward a resolution as quickly as possible. We will escalate this matter to ensure you receive the support you need. Kindly reach out to our customer support team, and we’ll do our best to address this promptly. Thank you for your patience, and we appreciate the opportunity to make things right.


