Didn't ship the same day (Monday) even when my order went into the system Sunday night. Tuesday afternoon and no response to any of my email replies. Oh and bogus phone number on their site. Some chick answers and says who the f?
DI
Dissatisfied
The product is absolute trash
The product is absolute trash. The reviews that are positive must be fake because whatever they shipped is not real. There’s a reason they put threatening legal language about chargebacks on their website - they know they’re selling trash and they want to scare you into not calling them on it. Going to send in a sample of what they shipped for testing to confirm what it actually is, but in the meantime I suggest you stay away from this, it’s a scam.
BM
Bobby M.
Please never order from them again!
Please never order from them again. There are better and more reliable options out there. For a while they had me fooled that they were a solid company even though it took them forever to reply to simple emails but for the most part my packages come on time. Now when something bad happens(my package is lost in the system) they will do absolutely nothing to help me. I’m telling you, find a new vendor before this happens to you because now I’m out $128. They just tell you to play middle man between them and the post office. That’s assuming they answer your emails at all. Be smarter than I was and realize at the first time of trouble(my first review) that this company has zero customer service and will not help you in any way.
This review is both for Thetasupply and Synaptex Unlimited. They are sister sites so don’t be fooled and go to the other one.
TG
TGC G.
They lost my business.
I have spent a good amount of money with this company from Nov 2021 through July 2022. But now they are not reliable at all, my last 3 emails went ignored. It seems they can not accept most payments anymore, and i emailed them saying please let me know, can I make an order or not ? No response.... and for anyone who uses tia knows you can not just run out of it and not take it anymore.... No way. So I went back to my original vendor and made a purchase just in time. The only reason I quit using my first vendor is because they accept only credit cards, and I use a prepaid card so I always have to load it, and it is so much easier for me to use Zelle. But after going back to my first vendor, I can say 110 %, their product is so much better, it truly is. and their customer support is amazing. I was truly let down by synaptex and their ( sister site ) by them leaving a loyal customer hanging like that. No more business from me fr fr fr.
PR
Protected
Oh, no, no, no...
Notice how there haven't been any positive reviews on their product in about a year on their website? That's because the truth is being told here - do listen to the negative reviews! It is not just slander as they claim. People choose to be anonymous with their reviews often because they do not want to receive backlash from the company personally in any way. They respond very aggressively to all negative reviews on here, so why would one want to subject themselves to anymore of that by identifying their customer name or order at all? Think about it. Clearly, they are lacking customer service skills, which is not just on here, but through their customer-base as well when handling orders and inquiries.
Anyways, I recently decided to try their sodium again and see if there were any quality changes. It's actually worse than the last time I ordered. I believe they sent me sulfate instead (though labeled as sodium, of course..) or sent me a mixed product with phenibut as others have stated. It did not act as usually tianeptine sodium would and also does not have the same appearance as it - very gritty type of texture whereas better sodium products I've had tended to be more "fluffy". Also, no positive effects with it, actually rather uncomfortable reactions.
Glad to say this will be my last time giving them a chance. No more money wasted here with them. Consider the same if you are either a new or returning customer.
Response from synaptex-unlimited.comSep 4, 2021
There are plenty of reviews, not sure where you are getting that. The last reviews were in late August of this year? You are seeing the oldest reviews first, you have to scroll down our review pages to the bottom to see the most up to date reviews. There are plenty throughout 2021, and recent reviews as well. So I have to point out that this is incorrect. I appreciate the mention of our review pages though, I do hope people go and read them instead of using Trustpilot. Anyone can leave a review here. Only people who are verified purchasers can leave reviews through our website.
All you have to do is visit this link, and scroll towards the bottom to see our recent reviews.
https://synaptex-unlimited.com/product/tianeptine-sodium/#tab-reviews
If we mistakenly sent you the wrong product, why did you not email us about the issue with photos or evidence of the problem? Why did you not send us any photos or any kind of information? We can't help if we do not receive the required information to do so.
So I just want to clarify that no effort was made to provide us with this information, photos, or any kind of information we could use to remedy this issue. So we did not even get a chance to make this right.
Our products are separated into airtight, sterilized containers.
We also pay more for Sulfate and FA from our lab suppliers. We charge the same amount for Sulfate, Sodium, and FA. We can prove all of this. So I am confused as to how, or why it would make sense to send someone Sulfate when we have better profit margins on Sodium.
If this review makes you feel apprehensive about ordering from us, feel free to email us a screenshot of this review and we will provide you with a 20% discount code. Couple that with our smallest product option, and it's only about $10 to give us a shot.
-Chris
OY
Open Your E.
Shoddy product, shady business
Pretty much the same experience as the previous reviewer, Jeremy, has noted. They are a shady business dealing out shoddy product. They are smart in the fact that they know their costumer base is unknowledgeable of what they are actually getting and think it will be easy to write off the differences of what people experience when taking their products each time. Their product is not pure tianeptine in any way. I suppose maybe there once a time where there was, because my first order with them the weighing and consistency of the product seemed accurate to actual tianeptine. That's typical, though... give a first-timer buyer a good taste to ensure they come back, and then play tricks so they try to chase the same feeling by ordering again hoping for that first time to come back again. Don't put yourself through the cycle. The only thing their business is run on is deception, not selling quality product. Also, check our their "tax" stacks up, too. Compared to other places to buy tia, there's no such tax that should add up like that. Then the discounts that are given are just meant to take away the tax amount, so you don't really save any money. Everything is just a con!
Response from synaptex-unlimited.comMar 25, 2021
This is a review full of lies, slander, and assumptions. This person has been incessantly harassing us for a couple weeks now. He received the same exact product as everyone else did the same day he ordered, yet blamed us when it is obviously a variable on his end that caused the quality issue. Otherwise we would have had more negative reviews from the other 20+ people that ordered that day.
This person made no attempt to contact us whatsoever to try and correct his situation, instead they went straight to public forums to spread lies and slander. It's unfortunate, but not much we can do. You're welcome to view our 100+ reviews from verified customers on our website at www.synaptex-unlimited.com
JE
Jeremy
Selective scammer. STAY AWAY
Called him out in his own forums and calls me a liar when i claim his tia sodium was cut with phenibut (a much cheaper compound). Dude is always running out of sodium and based off his reviews on his website, NOBODY buys his phenibut. Therefore this swindler decided to cut edges with a minimum ordering new customer. Probably thought i was trying out tianeptine for the first time. Nope. I'm a veteran in both tia and pheni, so believe me i know what they are. If you value your hard earned money, don't be stupid and stay away from these con "masters". LOL
Its funny how these guys thinks im the same person writing the other 1 star review, believe me i have a life. i didnt not spend $80, i spent the very minimum to test the waters. If owner has any sense of basic comprehension he could clearly see we are two different reviewers(me ordering one time other guy ordered multiples but go ahead keep playing your games see how far it gets you. but the other reviewer i got screwed over the very first time.
(This person made no attempt to contact us whatsoever to try and correct his situation, instead they went straight to public forums to spread lies and slander blah blah blah)
Straight BS i contacted them through live chat and got ignored. keep on making up lies and you'll never grow as a vendor.
Response from synaptex-unlimited.comMar 25, 2021
"Selective Scammer" is a funny term to us. Yes, because your $80 order was worth risking the reputation of my established and reputable business and the revenue we generate each year.
This guy is the same as the review above him.