SylvaneReviews of sylvane.com

I had a terrible experience with this online shop. I placed my order on November 10, and the estimated delivery date was November 14. But on November 14, I didn't receive any notifications about the delivery of my order. When I contacted customer support, I was told that my order would only be shipped on December 8, which means that, taking into account delivery time, the difference between the estimated and actual delivery dates is a whole month. The second problem I encountered was the inability to change the delivery address. Due to the postponement of the delivery to December, I needed to change the delivery address because I could not receive the order at the old address. Customer support informed me that this could only be done by canceling the current order and placing a new one. Canceling the order means that they will cancel the order within 24 hours of my request, and I will receive a refund within 3-5 days after. This means that due to inaccurate delivery date information, I will have to wait more than a week for a refund. To be fair, their website states that it is not possible to change the address after placing an order, but in my case, the necessity to change the address arose due to the store's fault. And the store had no intention of correcting their mistake.

Ordered 7/30/25, as of 8/27/25 we have not received it.

Nothing but fraud! The unit I purchased does not exist according to Hessaire the manufacturer. I asked twice for a supervisor to contact me and explain why the Sylvane web site claims the unit has an “aircraft aluminum” fan, yet Hessaire says none of their products do. The unit I received did not match the specifications. I made two requests to speak with a manager once by email and once by phone. Your company is garbage to the core.

They sold me a defective product. They ignore all communication in order to refuse refund or exchange, They also are liars- they said they would give an exchange if I canceled my chargeback through my credit card- which I did , then they went back to ignoring my emails. Thieves and liars.

I was looking for a specific dehumidifer and unfortunately wasn't paying as much attention to the seller as I should have been. This company is AWFUL. The dehumidifier pump did not work properly and it was under 30 days so should have been a straight up return and they could deal with manufacturer themselves. NO. So begins almost a solid month of emails that never resolve anything. They are supposedly communicating with manufacturer and trying to arrange a return pickup. They end up giving me a date with no time to prepare package and no return label. So when FedEx finally does arrive, they won't take it. Many emails and finally (again to late to prepare package) they give me a return label. Well don't you know it, FedEx took package, scanned the original delivery label and are now delivering it back to me!! Been messaging since yesterday and no one has responded (typical). I tried calling - also no humans and no ability to direct call to proper department. They want you to email so they never have to be held accountable. I put in a request with credit card company as I am tired of this fight

Air conditioner arrived damaged. Customer service hasn’t been helpful. Don’t buy from them

Terrible customer service. I cancelled an order because of a delay in shipping. 2 days after cancelling they shipped them anyway, now I have to pay to return them. Worst part, they have been completely unhelpful in the return process and I still have the units 2 weeks later. Order your stuff directly from Senville