Sun West Mortgage Company, Inc.Reviews of swmc.com

The roof on my home was damaged just over 1 year ago. It took the year to get the insurance company to cover the cost of repairing the roof. They will only disburse the funds across 2 (and possibly 3) checks. Per SWMC requirements, the checks were made out to them and to me. SWMC requires a very cumbersome process in which I send them the checks as they arrive and they only disburse a portion of the funds at a time to the roofing company (it also sounded like it might come back to me to then pay them, adding another step, but this was unclear). And at the end they will only release the remaining after they inspect the roof. They don't have a contract with the roofing company; I do. Their process has taken an already stressful and 1+ year hassle for me and my family and made it worse by adding more time-consuming (time I do not have) obstacles to getting my roof repaired. I'm the one that gets punished by these processes (after suffering damage to my home). I would have hoped for more empathy as evidenced by a more homeowner friendly process.

Horrible lender. Slowest processing. In efficient. Don’t do loans with them.

Jorge Muñoz y Damaris Díaz: Deseo destacar su generosidad y empatía, cualidades que les distinguen como personas de ayudas en procesos tan importante para una familia, como comprar su primera vivienda, lo cual ha sido de gran valor para mí. Les expresó las gracias por haberme motivado al momento de enfrentar y superar los obstáculos del proceso, los cuales fueron vencidos por su gran apoyo. La disposición de ustedes para escuchar, aconsejar y brindar su tiempo han sido herramientas invaluables y quiero que tengan conocimiento que siempre estaré agradecida por su solidaridad conmigo. Ha sido un placer poder contar con ustedes en tan importante logro, cuando muchas veces pensé que no podría lograrlo. Que Dios los Bendiga, excelente equipo de trabajo.

This company helped me with my VA home refinance, even though my credit was poor, when other companies would not. All companies promise to help you, but this company followed through and worked hard to resolve challenges.