Scott Z.
Sweetwater Car Wash detailers steal…
Sweetwater Car Wash detailers steal your valuables!! Sweetwater on Turkey Lake won't compensate me for the $350 watch "E" took out of my car on 4/27/22 during detailing. Sweetwater management claims he threw it away. Sherriff's office involved. Court case will be be next. This business does not stand behind legitimate customer claims but MUST. Here are details why: - The items referred to as "trash" and thrown away by "E" were: a new blue plastic glasses case, 2 clean small plastic glasses and a new mailing envelope containing the watch. - The items are visible on the video at the 1:17:05 mark and do not look at all like trash. I saw the video and calling these items trash is a lie. I asked Managers Jesus and Rachael to change the text on the video tape calling the items trash to "envelop with watch". - Also the weight of the watch should have been noticible to E as he carried it. Maybe it was. - I asked Tyler the Manager on duty later at 5:55pm to please go to the trash bin also visible in the surveilance video to get the items but he said it was already picked up. He made no other effort to track them down. - The watch was a Citizen model BL5250-02L. I gave Rachael and Jesus this info when I watched the video. - The watch was under the driver seat out of sight and out of the way since I was heading to Celebration Jewelers right after my detailing to have the calendar reset. - I gave Tyler 3 names of people and their phone numbers who knew the watch was in my car. One of them was the Jeweler whom I had been working with. what else do I need to do to prove this watch was in the car before detailing began? -Sweetwater has not called to verify. - What was stopping a team member from locating the watch after hours and keeping it? - This is key: Tyler, Jesus and Rachael all said Sweetwater employees are forbidden to remove items from cars during detailing or otherwise. So this just shouldn't have even happened and Sweetwater only wants to discredit me and run. - A customer at the Millenia Sweetwater complained in a review recently that the detailing staff stole her Rayban sunglasses. Don't go to any of their locations. Thank you Sweetwater in advance for promptly resolving this case now.