SweetairReviews of sweetair.shop

Ordered a lighter online at the end of March. It did not arrive for months. I repeatedly requested a refund through PayPal and nobody would respond to my emails for days and days, and then would say that they couldn't cancel my order, even though it hadn't shipped yet. I requested a refund a total of 5 times and never got one. The item finally shipped, and still took almost 2 months from the date of shipping to get to me. It arrived yesterday, and does not work. The website does not work to submit a review or a complaint. I will once again be submitting a review via PayPal - hopefully I'll get a satisfactory response this time!

scam. never received my order and now the website doesn't work.

Ordered a lighter from them back in March, have sent several emails with no response and the website doesn’t work anymore. Sent out an email yesterday and it came back undeliverable. Smdh. disputed with my bank.

Read all the other reviews. Because same. you can't even get on the website anymore. What a scam. Here's their ONLY form of contact if you don't have it and can't access it: service at sweetair.shop

Ordered months ago, still haven't received. Emails go unanswered and website is now down. Disputed with bank.

I ordered a lighter from Sweetair on 3/29/2020. Today 6/27/2020 I have yet to receive it. When I tried contact the Company their website is no longer active. Of course, they have my money.

Horrible company!!!! I would give it 0 stars!! I am having the same trouble with this company. I placed my order on 3/31/20 and still have not received my order. I emailed them and finally heard back, but same old crap ( it is on its way). I even paid the extra shipping. I finally had it and asked for my money back and they said they could not refund my money because my order was “ on its way”. I waited a few more weeks and emailed them again and demanded my money back, but no response yet and I think the website it down now. Horrible customer service!!!!

If I could give a 0 star, I would. I ordered back in April, still havent received anything in June. I got an email saying they are backed up due to Covid. I demanded a refund, and I got one. Oh I got one for THREE FREAKING DOLLARS. Worst company with the worst customer service.