HENRY
Redeem request for over a month.
I have been waiting well over a month for my redemption requests to be processed. Although customer support has responded to my inquiries and repeatedly assured me that my payments are being handled by the Finance Team, no timeframe has been provided and no resolution has been reached. Each follow-up results in the same generic response that the payments are still being processed. I understand that delays can happen, but customers deserve clear communication and reasonable processing times. Waiting this long without a meaningful update or estimated completion date is frustrating and disappointing. I hope Sweep Las Vegas resolves this issue soon. If my redemptions are ultimately processed, I will gladly update this review to reflect that outcome. At this time, however, my experience has been negatively impacted by the excessive delay and lack of transparency regarding payment processing.



