SwanScoutSwanScout is listed under Appliances & Electronics.
SwanScout (swanscout.com) has 29 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Showing 13 reviews with 1 star · Clear filters
Stewart K.
Cheaply made, slow charging and overheats watch. They also refuse returns.
Response from SwanScoutOct 14, 2024
Thank you for your feedback. We’re sorry to hear about the issues you've experienced. If you encounter any performance problems with the product, please reach out to our customer support email, and we will do our best to assist you.
Peter P.
I ordered a model advertised for a Samsung 21 charger. The charger doesn't charge the Samsung. When I tried to return it I was told IS NOT RETURNABLE.
Response from SwanScoutOct 14, 2024
Thank you for your feedback about the charger for your Samsung 21. We apologize for the inconvenience you've experienced. Please reach out to our customer support team at **[email protected]** for assistance with the charging issue. We understand your frustration regarding our return policy. It is designed to ensure product quality, but we are here to help resolve any issues you may have. Thank you for your understanding!
Philip B.
I received my order when I plugged it in there was NO time display. tried numerous times to return the unit and nothing but a run around. I finally contacted my credit and disputed the transaction. do not purchase anything from this company.
Response from SwanScoutOct 14, 2024
Thank you for your feedback regarding your experience with our product. We sincerely apologize for the inconvenience caused by the time display issue and the difficulties you've faced with the return process. This is not the standard of service we aim to provide. Please contact us again at **[email protected]**, and we will process your request as soon as possible. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.
Alison R.
I googled for Apple compatible chargers and this company came up. I followed the link to Apple compatible products on their page and assumed that the ones on that page were. But they were not. I ordered one that would not charge my watch or my ear buds. This company didn’t care. The fact that they advertised it as compatible when it was not is disgraceful.
Response from SwanScoutOct 14, 2024
Thank you for your feedback regarding the compatibility issue with your charger. We apologize for the inconvenience this has caused. Please contact our customer support email at **[email protected]**. If the product is theoretically compatible but does not work with your devices, we will be happy to send you a replacement as soon as possible. Your satisfaction is important to us.
Karen B.
Edit: they eventually sent a refund. Dreadful service. My purchase was not delivered but because the swiship tracking says it was there not interested in my missing parcel. I asked them to contact their logistics company but was told no, they wouldn't. SCAM
Response from SwanScoutOct 14, 2024
We sincerely apologize for the delay in processing your refund. This was necessary to verify the authenticity of the reported lost product. Please be assured that we are committed to protecting our customers' rights. Once we have confirmed the details, we will provide you with a fair resolution. Thank you for your understanding and patience in this matter.