Lisa K.
Encore!!!
This was our second African safari trip planned by Swain within a 10 year period. It was our dream to return to Africa to share what I still call "the trip of my lifetime", this time with our adult children. Now we can add many exclamation points to that and our children feel the same. This trip focused on South Africa and Botswana and once again, Swain, Kathryn, and her team listened to our goals and built a perfect itinerary! From planning to lodge selections, air travel to in-country coordination, every detail was thoughtfully managed and executed. We experienced one episode of lost baggage for 4 of the 6 of us and thought we could manage it ourselves, however when a 24 hour delay started to become 48 hrs we called Swain and Deidre from the local office jumped on it and worked her immediate magic. Her communication was incredible and we were reunited with our bags closer to 24 hours! Huge appreciation from all of us! The broader Swain "team" including drivers, guides and airport coordinators were all excellent. Our son commented on how much he enjoyed learning about the local culture even during a short interaction from several of these folks. We have recommended Swain to several friends and will confidently continue to do so! Thank you Kathryn, and the greater Swain team for creating a truly memorable family adventure.




