Josephine W.
very upset customer
I bought a 2011 Chevy suburban from Suttle motors back in August 2022. When I first drove the vehicle off the lot I had to bring the vehicle back to the lot because it was cutting off while I was driving. So I Had to turn around and leave the vehicle at the dealership for almost a month because they Couldn’t figure out what was going on. When I finally got my vehicle in September after I bought it in August they assured me everything was fixed everything was fine and the vehicle was working. As I drove my vehicle not even two weeks later the problem was back on my vehicle I took the vehicle back up to Suttle motors and was assured that my vehicle would be fixed once again this is the third time I had to take the vehicle to Suttle motors I had to speak to Mr. Miles Suttle because the service team which is the Green Team at Suttle Motors told me they was not going to do anything everything that was wrong with the truck they wanted me to come out of pocket after I only had the truck for seven months and everything that was wrong with the truck was over almost $3000 I had a warranty at that time and was told my warranty wouldn’t cover anything my issue is I’m still having a problem with the truck here it is May 2023 I have reached out to Mr. Miles once again and he passed me on to the service manager the service manager told me very disrespectfully that he’s not doing a thing to my truck anymore mind you I didn’t cause the problems with the truck Mr. Miles did assured me he would take care of my vehicle and he put me in a rental for one day the same day I had the rental the dealership was harassing me about bringing the vehicle back because our truck was ready the same day I dropped it off now (how) my issue is that I am still having the same problem going on with that truck, they didn’t give me any reports when they did service my truck and I feel like it was a lot of racism in that dealership I can point out everybody at the dealership that was very disrespectful and rude to me even though I make my payments on time I haven’t had any accidents since I had the truck and I haven’t caused any issues so I am very upset with this service I feel like they are discriminating against me because I am a black woman And I am looking into lawyers because I was sold a lemon and Suttle Motors does not want to do anything about it when they sold me the vehicle the first day of me driving off the lot and every day since I’ve had problems with it and every since then it’s been a problem with this truck I have proof that I reached out to everybody that I can reach out to at the dealership everybody gave me the runaround they were rude they were disrespectful and they definitely kick me out the dealership without a care in the world I am writing this review on this dealership not because I want attention or I want to get them in trouble but I know my rights as a buyer and I know that if I came back to your dealership about the same problem over two and three times that means somebody is not doing what they supposed to do and the service Manager spoke to me very rudely and told me even if I bought the truck back up there for the same issue they won’t do anything about it and I felt like that was very unprofessional know when I got the truck it already had issues before I even got a chance to fully get it on the road from the dealership. I called the owner Mr Miles and he did try to defuse my concerns but at this point nobody is willing to take this vehicle and put me in a better running vehicle. I asked that if you ever buy from suttle motors on JEFFERSON ABE in Newport News make sure you do your homework on there vehicles and look at the work that’s been done to your vehicle before buying because they are RACIST AND DISCRIMINATING AS HELL!!!! IF SUTTLE WANTS TO REACH OUT TO ME THEY CAN BUT I MEANT WHAT I SAID! I work at a dealership and I know my rights when it comes to being sold a lemon fresh off the lot! Thank you for reviewing my story and feel free to comment.Suttle Motors know they are wrong for the way they treated me and my family.