justin L.
I was charged for a product you no …
I was charged for a product you no longer have in stock. Complete waste of time.
From protein powders to weight loss supplements, we've got it all. And we've got the lowest prices too! We ship our supplements internationally, and if you're ordering from the USA shipping is FREE with $49+ orders!
Suppz.com (suppz.com) has 2,503 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 165 reviews with 1 star · Clear filters
justin L.
I was charged for a product you no longer have in stock. Complete waste of time.
Tech
Customer service is subpar
Customer
I was very excited to find that this company sold Gaspari Detonate. It has been discontinued, but this site claimed it had some to sell. Upon receiving them, I noticed the bottle had an expiration date that had passed. I reached out to the SUPPZ customer service and made them aware. Initially they told me that nothing was wrong with them, and that the shelf life for the pills was way past the expiration date. I took a pill. I felt tired and bloated afterwards. I told the customer service for SUPPZ and they told me that I could return the item and receive a credit for another purchase. I demanded that they give me my money back. This wasn't fair. The customer service agent them said to me that it clearly states on their website that the items are expired and that it was my decision to take a chance and order the bottle of pills anyway. Ummm what????!!!! Hell no! I didn't see that! If I had, I wouldn't have purchased them. Why would I want expired pills????? Anyways, thank GOD I ordered through Amazon. After complaining, I was told by the customer service agent that they apologized and that I should send the bottle back and would receive a full refund. Shoppers beware!
Response from Suppz.comJun 17, 2016
All Detonate that is left on the market is expired. We feel we clearly have this listed on the site with one even having to click on the serving size stating this product and size is expired right in the drop down. After speaking with you when you realized it was expired you still opened the product and tried it but unfortunately the results were not as you wished. This is the first anyone has complained of the product not working and we have sold hundreds of bottles with customers being very happy and even returning to buy more. Even after all this we accepted the opened return of used product and issued a full and complete refund.
Customer
Expired supplements
Jon H.
You need to stop sending products that expire in less than a 2 months from the expiration date!!!!
Response from Suppz.comMay 17, 2016
Jon, We are sorry this happened and even sent you a refund on a already smoking deal. We always list when products are short dated but made a mistake on this one. Again we are sorry and apologize for the honest mistake.
Miguel
Usually good service. But I did not get my package this time. The billing and shipping address were messed up and they said they would only send it to me if it got returned to sender
Dee
Took supps a week to tell me they where out of stock 9n an item I ordered, then another week to refund my money.
Response from Suppz.comApr 25, 2016
Hey Dee, Sorry for your bad experience. We were trying to get your product from one of our vendors but everyone was out of stock on that item. I'm emailing you with a coupon code if you would like to give us another try. Again, sorry for the situation. Suppz
Nathan
Ordered a sample package, and I got 4 of the same protein packets, one pre-workout, 2 of the same test boosters, and one mass gainer. Samples should be a variety and not majority of the same things. Other than that, I have no complaints.