Suppz.comReviews of suppz.com

I love this site usually but I revived 3boxs of quest bars 2 of them not being good. As I realize this can happen I sent not 1 but 2 emails of my concern unfortunately I did not recive any thing back from them. Like I said in the past I have been very satisfied with ordering from them. unfortunately with getting 2 bad boxs and customer service not getting back to me I will no longer be purchasing from Them as I have wasted my money on product I can't use.

When I received my shipment the plastic seal was off one of my protein tubs and the shaker bottle I received for free was cracked in half. Packaging needs to be better.

This may not be at the fault of Suppz.com. My order was shipping on Dec 29 with an expected arrival date of Dec 31, according to the USPS tracking number. The package departed Oak Creek, WI. Two days later on Dec 31, the tracking number indicated the package arrived in West Sacramento, CA. I live in Maryland. It said it departed the West Sacramento, CA facility on Dec 31. I'm hoping it arrives in Maryland. However, the Priority 2 day mail that was paid for will not be honored. If this is USPS fault and this incident has happened in the past, then it might be a good idea to switch to a private shipping company like UPS or FedEx. My experiences with USPS in the past year have been unacceptable on several occasions.

When you order a gift card, the webpage shows an actual gift card. You then place the order (where it asks for your shipping address). Then you get an email about your order and the first line says, "Once your package ships...". All of this would lead the consumer to believe that they are getting an actual gift card. However, after a week I didn't get one. So I contacted customer service and they said that they don't ship anything, and that the code is at the bottom of the email. This is fine, but you need to specify when ordering that the customer won't receive a gift card. Also, it's a GIFT card. So it would be nice if Suppz at least would email some sort of certificate that could be given as a gift, instead of a code at the bottom of an email.

I had to call for assistance in placing my order. Couldn't find the place to order the product I want. Once on the phone it was good.

This was my first time ordering from this company. After placing my order and not receiving a confirmation email I waited for 10 days for my order to arrive. Upon calling the company found out that they had a question about my order but had never contacted me to inform me of such. Once the questions they had were answered and several apologies given they informed me they would include some free samples to make up for the inconvenience. Finally received my order and no samples included.

I placed 2 orders from Suppz.com a few days apart. My first order was lost in the mail, which isn't Suppz fault. I contacted their support team to see about a refund or a replacement product. I was told to contact them back the next business day, which I did. I went through the exact same thing the next day. So, on the 3rd day of contacting them I was told that I needed to wait a few more days to see if the package was found and if it wasn't they would offer me a generous discount coupon for my trouble. Well here I am 2 weeks later, no pre-workout powder or quest bars . I ended up buying local from the Vitamin Shoppe. I've ordered from Suppz multiple times before, but they've lost a customer after this BS.

Mr order, which was a first order with Suppz.com was cancelled after a week with no explanation.