XboxReviews of support.xbox.com

Cannot get any help from Xbox/Microsoft, I have been trying for 2 weeks now. Its really horrible. I'm tired of going back and forth. How many times do I need to sign in to get help and only to be met by dissapointment.

Game purchased by accident, refund requested within an hour, the game was not downloaded but declined stating too many refunds but no refunds requested previously so this was false. Any purchase generally you have 14 days so not sure why an issue. Managed to eventually speak to an adviser who told me to reply on the email declining, have done that twice with no response, now cannot access the chat again so feels as if I have been blocked from speaking to an advisor. For a multi-million company this is the worse customer care and shows lack of professionalism. I am utterly disappointed and shocked that I am in this position with such a big well known company.

They get away with not fixing the product, deliberately allowing the machine overheat, trading standards and fire safety will be informed as they planned not to fix it under warranty now it’s out of warranty proves it was deliberate on not fixing it

As with a previous recent contributor, I requested a refund on an Xbox product and it was declined, for me on the basis that I have exceeded my refund requests. I have NEVER previously requested a refund from Microsoft! As to challenging their decision, well, I've run into exactly the same issues at the previous contributor - no chat, no callback despite trying several times, no email address or text number I can contact them on. Disgraceful, particularly as the product I wish to have a refund on is totally unfit for purpose, which means they have to refund me legally - but how to talk to someone at MS???

I requested a refund for a game I accidentally bought, which I didn't even play or install. My refund request was automatically refused with no option to appeal. The website claims you can call or have a web chat for assistance, but the phone number is hard to find, and there's no clear button to start a chat. It seems deliberately designed to prevent direct contact with support. Instead, you're overwhelmed with generic documentation that doesn't address your specific issue. Absolutely ridiculous service for such a large company.

I wish I can have less than 1 star. i purchased xbox X 2 months ago. Video card had some trouble. i have been on the phone with microsoft for over 2 hours. Now been on hold for over an hours they are telling we are trying to figure out what to do.

Paid for online subscription only for none of the features to be be available. Unable to play online at all, tried to contact Xbox support but there is no option to make contact that doesn't return you to the start. Requested call back only to wait hours and still no contact.

Purchased starship troopers for Xbox series S. played it for 5 minutes. Discovered it was pretty much unplayable as jittering and jumping. Requested refund. Denied. Disgusting service. They have essentially taken my money and I am left with a product I cannot use.