SUPPLY.comReviews of supply.com

My name is Anthony with aeplumbingheatingandcooling i ordered cartridge for simple lavs 5 hot 5 cold and three shower mixer cartridges they sent me wrong items and ive been in industry for over 20 years i know human mistakes happen i get a hold of Yasmin Frye • y.frye@supply. she daid she would nsend me correct items my order was june 26 and now its sep 30 and my customer is super mad at me claiming im not a professional and will not be doin business with me in the future i have been patient with( supply) and i just purchased again! Correct items and will install with my customer for free 250.00 worth of service call time ....do not buy from this suppy store they wont make it right or even call or email back ....run contractors!!!

I order a water heater in mid-June. A week later, I received it only to find it was damaged in three different places. I called them and sent them pictures. They said they would send a second one out which I receive about 3 weeks after initially placing the order. They said they would open this up before shipping it out to make sure it was not damaged and so the packaging would be open. Ok I said. However, it arrived sealed so I opened it up in front of the delivery driver to find that this was more damaged than the first one. The company had obviously not opened it and checked it as they said they would because it was fully sealed. So I rejected the delivery. I still have the 1st WH at this time. They eventually had FedEx come to pick this up around Mid-July. It was taken away by FedEx strapped to its pallet. In the meanwhile in the third week in July I receive a 3rd WH which of course I open in front of the driver - to find? Yes you guessed it - this one was also damaged yet again. Again, I rejected the delivery. At this point, I'm done ordering through this company and so I request that they fully refund me which they said they would do. After a week, still nothing. MEANWHILE the 1st WH (the one that was taken away by FedEx) is returned to me after 9 days without any pallet and strapping - all battered, bent, dented, and scratched. WTH? I sent them about 6 or 7 pictures and they said they would have FedEx pick it which they tried to do only to reject a pick-up because it is not 'packaged'. Back and forth with the company via 20 emails and, long story short, they say it's not our fault or problem (really?). I even have an email where he says just throw it away. That's fine - I'll do that but I WANT MY MONEY BACK. Despite numerous emails back and forth and calls (when the manager is never available), I have not received a refund and I have a smashed WH lying in my garage. This is a straight up crap fraudulent company. They said they would credit my card but they have NEVER done so. Nor have they arranged to pick-up the WH. I have every email to/from them and I have recorded pictures of every Water Heater they delivered. Oh and BTW, they will never allow you to leave a negative review on their own website so don't bother. They rejected my neg review twice. So I'm filing my complaints elsewhere such as the BBB in Atlanta, TrustPilot, Consumer Affairs, etc. Now I've filed a dispute with my credit card company and requested a chargeback. Please please please STAY AWAY from this company.

We recently received a damaged product from supply.com. The shipping box was in near perfect condition but, the product box was badly damaged. Which means they packaged a broken/damaged product. When this was brought to the attention of supply.com, they did not to offer to replace or refund this nearly 500 dollar purchase. They have a very sneaky return policy. It's now painful obvious to me they are looking for money. They're not interested or care about the products they sell or in their customers. Don't try to save yourself a few bucks. Shop elsewhere.

Supply.com accepted an order for a part it does not have and waited more than a month to notify the customer of this fact, the date of promised delivery. I ordered a Grohe Flow Control through Amazon on May 22, 2018 with delivery by June 20, 2018. On June 19th at 5:30 pm, I received an e-mail from Supply.com stating: “We're writing to inform you that your order from SUPPLYdotcom has been canceled because the item you purchased is out of stock”. Please note, that because of the lateness of the email, it is considered the next business day, June 20th.