SUPPLY.comReviews of supply.com

Same experience as others. I ordered four items and I still do not have them one month after.

I wish I could give zero if I can. They sent me the item not as described. After stressful and very difficult communication (you will be very lucky if someone answer your call --866-355-0310), they told me I could return. But I have to responsible for the return fee. They will process refund in 60 days and they are not refund the shipping fee they charged on me. I copy the return instruction here for your reference. They are not decent business company, and have to be very careful to deal with them. Sham on them! Shipping Instructions Items can be returned for a full refund within 60 days of receipt. To return, all steps must be followed: 1. Place the uninstalled item back in the original manufacturer box. Include all parts and accessories. 2. Place the manufacturer box inside another ship safe box; original box can’t be marked or damaged. 3. Include the RGA paperwork in the ship safe box. 4. Write the RGA # on the outside of the ship safe box. 5. Return the item to the SUPPLY Returns address. Shipping charges are not refundable. 6. If items are returned back damaged, you will need to file a claim with the carrier in order to recoup funds. We strongly encourage you to take out insurance on shipments containing porcelain and glass, such as toilets, medicine cabinets, and bathroom sinks.

This rep that I spoke to China is extremely rude she had me on hold for over an hour when she got back to me she said I can get a refund for the only one item that was damaged not the whole toilet when I ask her for a refund she plays for another hour old when I asked her for her name she said her name was Chyna her supervisor name is Kevin they don’t have no ID or no way to link back to them I asked her if 5 to 7 days if I don’t get refunded can I call back and say China are and she said yes but she seem like she was lying and she had me on hold the whole time I didn’t appreciate his unprofessionalism I’m at work I don’t have all day to be on hold on the phone According to herSupervisor so extremely busy because of training purposes this is so unfortunate due to these times we’re supposed to be helping each other out not creating a dead end but don’t worry what goes around comes around

TERRIBLE!! DO NOT USE!!! We ordered three jacuzzi tubs and there were all damaged. The company refused to refund us for the damaged tubs. The delivery person forged my husband's signature for receiving a damaged tub. Unbelievable!!

Long story short, I received the wrong part and supply.com ended up stealing my money. Based on my one interaction, the company is crooked. I recommend taking your business elsewhere.

Was about to buy a sink grid but after reading all these awful reviews, I don't need the stress of an unrepeatable company with no customer service. Will pay more and buy from a reputable company

I wish I can give rating worse than this. I ordered a pair of matching toilet which were shown in stock on the web. I only received 1.5 of the two. None told me anything about the missing part until I called. They told me the miss one is out of production! even worse after I spent all the trouble to returne the other pieces, they never full credit the money back to my account. They even charged the one they don't have in stock..... I had to call my credit company to get money back. Save yourself trouble and time to stay away from them.

I ordered a part for a job last Wednesday and was promised it would be here on Friday. I was told it would ship on the day I ordered (Wednesday) but it shipped the day after (Thursday). I have a screen shot indicating it would be delivered on Friday. The part arrived today (Monday). I would have ordered it from someone else if I would have known it would be late. I did not have a job for Friday and had to reschedule the job that I had Monday. Lost out on a day’s work. I contacted supply.com early Friday but they were unwilling to send me the part for Saturday delivery. They were not even willing to give me a discount and take off the shipping that I paid to have it here on Friday. If you order from them do not count on getting your parts on time. Do NOT schedule a job thinking you will have the parts when promised.