EMRAH A.
best in the U.S.
I order frequently since 12/15/2016 for my company WORLDS OF CARTRIDGES. It has been almost 8 years and 3.500 orders. My satisfaction is definitely above 90%, probably around 95%. And due to my quality inspection background, I almost never rate full points like 100%, which would mean there is no improvement potential. In these 8 years, I had to try many alternative sources (due to out-of-stock situation) from time to time. SW is way ahead of all other sources I tried in all of the following areas without exception: - no backorders (most crucial criteria for me) - dealer application process - automated stock level process - automated order process - manual order process (both online and via e-mail) - product range - product price - handling time - number of shipping points (warehouses) - stock level and in-stock/out-of-stock ratio - shipping time - expedited shipping alternatives - shipping price - return and refund process - handling special requests - financial flexibility - technical support - customer relations PS: I wish that my competitors do not work with SW, but I had to be honest and fair.