Superior Cheer and DanceReviews of superiorcheeranddance.com

Response from Superior Cheer and DanceAug 31, 2022

Thank you for your review. The size shipped match the sizes ordered. If the sizes did not fit, it is the customer's responsibility to pay for the return shipment. Unfortunately, Champion decided to put an immediate stop sell on on their items. This was unexpected and completely out of our control. I apologize for the huge inconvenience this decision has caused us all. Amanda - Customer Care Team

Response from Superior Cheer and DanceAug 25, 2022

Thank you for your review. You were emailed by our sales manager on 7/21 regarding an issue with your order. You have not responded. Please reach out to our sales team at [email protected] for further assistance. Amanda - Customer Care Team

Response from Superior Cheer and DanceAug 23, 2022

Thank you for your review. The tracking on your order shows the package delivered on 8/4 at 11:51am to your mailbox. The tracking information was emailed to you on 8/1. You may try contacting your local post office for further information. Amanda - Customer Care Team

Response from Superior Cheer and DanceAug 18, 2022

Thank you for your review. The item purchased was noted on the web as being temporarily unavailable at the time of purchase. I did email you to inform you of the estimated date the manufacturer expected to have the item available. I will check this item again and email you an update. Amanda - Customer Care Team.

Response from Superior Cheer and DanceAug 10, 2022

Thank you for your review. We are happy to look into this for you. You can reach out to us anytime at [email protected] with order questions or concerns. We will check with the manufacturer on your order and will email you once we hear back. Amanda - Customer Care Team

Response from Superior Cheer and DanceJul 5, 2022

Thank you for your review. Our records show a prepaid return label was emailed to you for the return, to which you confirmed receipt of. We sent a replacement pair to you right away due due to the error. If you still have an issue or concerns, please reach out to us again at [email protected]. Amanda - Customer Care Team

Response from Superior Cheer and DanceJun 28, 2022

Thank you for your review. Per my email response yesterday, we are awaiting information from the manufacturer. Unfortunately, we won't have an update until they respond to us. They have not notified us of an issue with this specific megaphone. I will be in touch via email as soon as I have more information. Amanda -Customer Care Team

Response from Superior Cheer and DanceJun 27, 2022

Thank you for your review. We do not charge your card until the items ship. I apologize if there was some miswording used with the word "refund". We did not charge your card so there was no refund to issue. We cancelled the order and the preauthorization fell off. Please double check your bank statement. Amanda - Customer Care Team