Superior Cheer and DanceReviews of superiorcheeranddance.com

Response from Superior Cheer and DanceSep 20, 2021

Thank you for leaving a review. We are currently working on a system to notify customers of their out-of-stock orders. Due to the pandemic and supply chain issues, we are running out of inventory faster than we can contact our customers, unfortunately. To try and anticipate inventory issues, we have updated our website to note we cannot guarantee inventory or how fast items are shipped. I am sorry we were not able to fulfill your order in a timely manner. Kelli - Marketing department.

Response from Superior Cheer and DanceSep 20, 2021

Thank you for leaving a review. We are currently working on a system to notify customers of their out-of-stock orders. Due to the pandemic and supply chain issues, we are running out of inventory faster than we can contact our customers, unfortunately. To try and anticipate inventory issues, we have updated our website to note we cannot guarantee inventory or how fast items are shipped. I am sorry we were not able to fulfill your order in a timely manner. Kelli - Marketing department.

Response from Superior Cheer and DanceSep 14, 2021

Thank you for your review. I apologize that you had not yet been contacted regarding this order. I do have the poms changed, per our phone conversation, and you should see those in a few days. Again, I apologize for the inconvenience. Amanda - Customer Care Team

Response from Superior Cheer and DanceSep 8, 2021

Thank you for your review. Many items ship direct from vendor or manufacturers. Unfortunately, we cannot note there is a stock issue if those companies do not notify us of the backorder. We apologize that your order was affected. If you have not already contacted us, please email [email protected] to see if you have multiple packages coming to you and to discuss the error. Amanda - Customer Care Team

Response from Superior Cheer and DanceSep 1, 2021

Thank you for your review. You and I discussed this issue this morning, but I wanted to reply to your review. This item ships direct from the manufacturer. Unfortunately, unless they tell us there is an issue with their stock, we are unaware. I apologize for the inconvenience caused with this order and shipping delay. Amanda - Customer Care Team

Response from Superior Cheer and DanceAug 31, 2021

Thank you for your review. I see our sales team reached out to you shortly after your order was placed and the issue was resolved yesterday. You should have been informed that this vendor usually ships from their warehouse within 4 business days. I am sorry to hear you are disappointed. Amanda - Customer Care Team

Response from Superior Cheer and DanceAug 30, 2021

Thank you for your review. This item is not sized with "standard" sizing. The size chart is provided to you online so you can determine which size will fit best by using measurements. Amanda - Customer Care Team